Behaviorally

Director, Customer Success

Behaviorally

full-time

Posted on:

Location Type: Hybrid

Location: New York • United States

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Salary

💰 $100,000 - $115,000 per year

Job Level

Lead

About the role

  • Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights
  • Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery
  • Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions)
  • Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact
  • Translate findings into compelling narratives that inform high-level business decisions
  • Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles
  • Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability
  • Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation

Requirements

  • 6+ years of experience in market research, customer success, or client-facing roles
  • Proven ability to manage complex client relationships with measurable business impact
  • Strong grasp of research methodologies (Quant, Qual, AI)
  • Experience leading and collaborating with teams to deliver excellence
  • Excellent communication and presentation skills with a commercial mindset
  • Natural curiosity, self-motivation, and comfort in fast-paced environments
Benefits
  • Hybrid work model (3 days per week in-office)
  • Annual performance-based incentives
  • Unlimited paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
market researchclient relationship managementresearch methodologiesquantitative researchqualitative researchAI-enabled solutionsstrategic account planningproposal developmentrevenue forecastingbusiness impact analysis
Soft Skills
communication skillspresentation skillsleadershipmentoringcollaborationinnovationaccountabilityself-motivationnatural curiosityadaptability