Beghou Consulting

Benefits Specialist

Beghou Consulting

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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About the role

  • Serve as the primary point of contact for US employee benefits questions (medical, dental, vision, HSA/FSA, leave, disability, etc.)
  • Respond to a high volume of inquiries with accuracy, clarity, and strong follow-through
  • Investigate and resolve issues across systems, vendors, and payroll (e.g., enrollment discrepancies, access issues, deduction errors)
  • Own cases end-to-end, ensuring employees are not left navigating internal complexity
  • Goes beyond answering questions to identify root causes and prevent repeat issues
  • Process enrollments, life events, eligibility updates, and terminations accurately and on time
  • Maintain accurate data in HRIS (ADP) and ensure alignment with carrier systems
  • Partner with payroll to ensure correct deductions and contributions
  • Work directly with US-based vendors (carriers, ADP, Fidelity, brokers) to resolve employee issues
  • Escalate complex or systemic issues to the Global HR Operations Specialist as needed
  • Track recurring issues and flag patterns that may require process or vendor improvements
  • Support execution of US open enrollment (employee communications, system support, troubleshooting)
  • Provide real-time assistance to employees during enrollment periods
  • Follow established processes to ensure compliance with US regulations (ACA, COBRA, ERISA, HIPAA)
  • Maintain accurate documentation and case tracking
  • Proactively partner with our internal AI team to identify and implement AI-driven improvements that streamline operations and elevate the employee experience

Requirements

  • 2–5 years of experience in US benefits administration or support
  • Strong working knowledge of US benefits programs and common regulations
  • Experience handling high-volume employee inquiries or HR support cases
  • Experience with HRIS systems (ADP preferred)
  • Strong problem-solving skills with the ability to navigate multiple systems and vendors
  • Clear, concise communication skills and a strong service orientation
  • High attention to detail and ability to manage multiple requests simultaneously
  • Ability to work overlapping US business hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
US benefits administrationHRISdata maintenanceenrollment processingissue resolutioncase trackingcomplianceproblem-solvingemployee communicationssystem support
Soft Skills
clear communicationservice orientationattention to detailmulti-taskingfollow-throughinvestigative skillsproactive partnershipstrong interpersonal skillsaccuracyclarity