BeBright

General

• Conduct outbound outreach to patients regarding outstanding balances and follow up until each balance is resolved.
• Set up and document patient payment arrangements during outreach.
• Answer inbound patient calls regarding balances, statements, and payment questions.
• Resolve billing inquiries and process patient payments over the phone.
• Accurately log all patient interactions, commitments, and payment arrangements in the patient ledger.

Patient Relations Specialist

Supervisor

• Manage the patient relations team and its patient outreach and inbound balance call functions.
• Coach staff, set outreach and call service standards, and balance daily workload.
• Support the statements team on managing patient outreach and the handoff of accounts to the external collections agency.
• Oversee the patient collections approval queue, verifying that outreach is complete and no holds apply (such as active treatment, pending insurance, or open disputes) before approving accounts for handoff.
• Handle escalated patient accounts, disputes, and hardship cases with sound, compliant judgment.
• Ensure patient financial communications maintain a positive patient experience.
• Track patient AR aging and self-pay recovery, and report on outreach and collections performance to management.

Patient Relations Specialist

Patient Relations Supervisor