Patient Relations Supervisor

BeBright

Patient Relations Supervisor at beBright managing patient relations and overseeing financial communications. Leading a team to support patient outreach and collections with a focus on empathetic interactions.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient relations, overseeing collections processes, and ensuring compliance with financial communication standards. Proficient in leading teams, analyzing performance metrics, and maintaining a positive patient experience in financial interactions.

Highest-signal resume keywords

Patient Accounts ManagementCollections Compliance (FDCPA)Leadership in Patient Financial ServicesPatient Communication SkillsDental Practice Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AR ManagementCollections ProcessesFinancial CommunicationPerformance ReportingAccount Handoff Procedures

Soft Skills

EmpathyProfessionalismAnalytical SkillsCommunication Skills

Tools & Technologies

Dental Practice Management SystemsPatient Ledgers

Industry Keywords

Patient Financial ServicesCollectionsOutreachSelf-Pay RecoveryPayment-Plan Governance

About the role

Key responsibilities & impact

Manage the patient relations team and its patient outreach and inbound balance call functions.
Coach staff, set outreach and call service standards, and balance daily workload.
Support the statements team on managing patient outreach and the handoff of accounts to the external collections agency.
Oversee the patient collections approval queue, verifying that outreach is complete and no holds apply (such as active treatment, pending insurance, or open disputes) before approving accounts for handoff.
Handle escalated patient accounts, disputes, and hardship cases with sound, compliant judgment.
Ensure patient financial communications maintain a positive patient experience.
Track patient AR aging and self-pay recovery, and report on outreach and collections performance to management.

Requirements

What you’ll need

High school diploma or equivalent (Associate or Bachelor's degree in a related field is a plus).
Minimum of 5 years of experience in patient AR, patient financial services, or collections, including at least 2 years in a supervisory or lead role.
Empathetic and professional patient communication skills, especially regarding financial conversations.
Familiarity with collections compliance (e.g., FDCPA) and payment-plan governance.
Working knowledge of dental practice management systems and patient ledgers.
Excellent leadership, analytical, and communication skills.

Benefits

Comp & perks

Competitive salary commensurate with experience.
Comprehensive benefits package including health insurance, dental coverage, and vision benefits.
Retirement savings plan with employer safe harbor program
Paid time off and holidays.
Continuing education opportunities to enhance skills and knowledge in revenue cycle management.