Patient Relations Specialist

BeBright

Patient Relations Specialist at beBright handling patient billing inquiries and outreach within a dental care organization. Responsible for managing financial conversations with empathy and professionalism.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing and financial services, with strong communication skills for handling sensitive financial conversations. Proficient in setting up payment arrangements and managing patient inquiries with empathy and professionalism.

Highest-signal resume keywords

Patient Billing ExperiencePayment Arrangement SetupClear Phone CommunicationDental Practice Management System FamiliarityBilingual Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient BillingPayment ProcessingFinancial ServicesCustomer ServiceDocumentation

Soft Skills

EmpathyProfessionalismPatience

Tools & Technologies

Dental Practice Management System

Industry Keywords

Patient OutreachBilling InquiriesPayment QuestionsPatient Ledger

About the role

Key responsibilities & impact

Conduct outbound outreach to patients regarding outstanding balances and follow up until each balance is resolved.
Set up and document patient payment arrangements during outreach.
Answer inbound patient calls regarding balances, statements, and payment questions.
Resolve billing inquiries and process patient payments over the phone.
Accurately log all patient interactions, commitments, and payment arrangements in the patient ledger.

Requirements

What you’ll need

High school diploma or equivalent (Associate or Bachelor's degree in a related field is a plus).
Minimum of 2 years of experience in patient billing, patient financial services, front desk, or a call-based customer service role.
Clear, patient, and professional phone communication, especially regarding financial conversations.
Comfort setting up payment arrangements and handling balance conversations with empathy.
Familiarity with at least one dental practice management system, with willingness to cross-train.
Bilingual is a plus.

Benefits

Comp & perks

Competitive salary commensurate with experience.
Comprehensive benefits package including health insurance, dental coverage, and vision benefits.
Retirement savings plan with employer safe harbor program.
Paid time off and holidays.
Continuing education opportunities to enhance skills and knowledge in revenue cycle management.