Beacon Biosignals

Business Development Rep

• Drive adoption of Beacon HST across enterprise and multi-site health systems
• Own and expand the company’s most strategic and high-value accounts
• Build and execute business development channels that extend beyond direct sales
• Consistently meet and exceed combined regional and strategic revenue targets
• Maintain a disciplined, accurate, and actionable pipeline within Zoho CRM
• Successfully navigate complex, multi-stakeholder sales cycles and close enterprise agreements
• Displace incumbent diagnostic solutions through clinical and economic differentiation
• Develop and leverage Key Opinion Leaders to accelerate market adoption
• Partner cross-functionally to ensure strong onboarding, utilization, and retention
• Lead complex deal structuring, including multi-year agreements and enterprise pricing models
• Represent Beacon Dx at industry conferences and strategic customer engagements

National Director – Strategic Accounts, Business Development

• Develop and nurture strategic relationships with biopharma companies, CROs, and key industry stakeholders, leveraging scientific expertise to build trust and credibility.
• Drive business development efforts in an evolving market by articulating the scientific and clinical value of Beacon’s technology, with particular focus on psychiatry, neurology, and sleep-related disorders.
• Operate effectively in a rapidly-moving startup environment by identifying, executing, and ruthlessly prioritizing the most valuable activities to support growth.
• Influence and work with cross-functional teams to support partnerships, including Neuroscience, Data Science, Data Engineering, Clinical Operations, Program Management, and the Leadership team.
• Expand and deepen existing customer relationships by demonstrating thought leadership and providing scientifically-grounded insights that help advance customers' clinical development initiatives.
• Prepare and deliver compelling presentations, white papers, and scientific content to high-level stakeholders, including PhD-level scientists and executives, by reading primary and secondary neuroscience literature.
• Support, but not lead, complex negotiations that maximize value for both Beacon and its partners.
• Analyze industry and business intelligence data to provide actionable insights that drive business growth and partnership success.
• Maintain and record business development activities in a CRM, and support lead generation outreach efforts to build early funnel demand.

Business Development Manager

Customer Support

• Serve as the primary frontline point of contact for routine customer inquiries (login issues, password resets, user setup, device ordering, basic “how do I” workflows)
• Provide reliable phone and ticket intake coverage during business hours
• Accurately document customer interactions within Zoho and associated systems in alignment with QMS standards
• Resolve high-volume, repeatable workflows independently and efficiently
• Triage complex or technical issues appropriately to Tier 1 with clear documentation and context
• Maintain operational consistency in user provisioning, ordering workflows, and portal-related tasks
• Identify recurring friction points and escalate patterns proactively
• Contribute to documentation improvements and customer-facing enablement resources
• Demonstrate steady improvement in software fluency and device workflow knowledge within first 3–6 months
• Achieve strong responsiveness metrics and positive customer interaction feedback
• Spend much of the day on the phone first response to customers
• Consistently meeting or exceeding your goals while taking advantage of growth opportunities as they become available demonstrating results & readiness to take on new challenges

Customer Experience Specialist

Revenue Operations

• Be the primary steward of our GTM tech stack (CRM, engagement, analytics) — architect, document, and evolve how the tools fit together. Maintain integration hygiene and system reliability.
• Design, prototype, and scale automation and AI-enabled workflows across demand, pipeline acceleration, expansion, and retention motions (e.g. signal-based triggers, account enrichment, proactive play sequencing).
• Build dashboards, attribution frameworks, executive reporting, and pipeline analytics. Support targeted top of funnel activities by leveraging tools that drive demand generation, and use customer data to generate foresight and actionable recommendations for closing deals and expanding accounts in a B2B context.
• Create data models (scoring, propensity) and translate them into operational workflows. Promote a data-first mindset in all GTM motions.
• Serve as the bridge between commercial teams and technology — help non-technical stakeholders adopt, understand, and extend our GTM systems.
• Partner with BD, Finance, and legal to support the systems that track deals, contracts, PO/invoicing, revenue recognition, renewals, and billing flows.
• Embed commercial systems into program management and clinical trial delivery — e.g. contract tracking, handoff workflows, reporting flows, coordination between commercial & clinical teams.
• Continuously scan for bottlenecks and friction in how we operate. Own diagnostic sprints, build pilots, and iterate on workflows that drive impact.

National Director – Strategic Accounts, Business Development

Business Development Manager

Customer Experience Specialist

Senior Go-To-Market Engineer, Revenue Operations Manager