be one solutions

Operations

• Manage the end-to-end sales and purchasing process, including customer billing, vendor invoice validation, purchase order management, and project administration
• Working closely with customers, vendors, Project Managers, and cross-functional teams to ensure efficient operations
• Deliver excellent service in a fast-paced international environment
• Billing customers
• Reviewing and validating Invoices from vendors
• Overseeing entire sales/purchase process: Creating proposals for customers and purchase orders to vendors
• Communication with the customers and vendors
• Obtaining, managing, and tracking customers’ purchase orders
• Coordinating between global management and local management
• Collaborating with Project Managers to create, update and monitor the structure and budget of customer projects in our internal system
• Administrative support to various departments in the company, including operations, marketing and human resources.

Operations Specialist

Cloud Engineer

• Lead and oversee day-to-day cloud infrastructure operations and service delivery.
• Manage and support the Cloud Administrator(s) and future cloud team members.
• Ensure availability, performance, security, and scalability of AWS environments.
• Review and approve cloud architecture designs, infrastructure changes, and deployment strategies.
• Establish and maintain operational standards, procedures, and documentation.
• Oversee management of AWS services including EC2, VPC, IAM, S3, CloudWatch, and related services.
• Manage multi-account AWS environments and governance frameworks.
• Ensure adherence to cloud security policies, compliance requirements, and industry best practices.
• Monitor cloud resource utilization and optimize infrastructure costs.
• Define and maintain backup, recovery, and business continuity strategies.
• Ensure backup solutions are properly implemented, tested, and monitored.
• Conduct regular disaster recovery reviews and testing exercises.
• Provide technical guidance and mentorship to Cloud Administrator(s).
• Lead cloud modernization and automation initiatives.
• Promote Infrastructure-as-Code (IaC) adoption using Terraform, CloudFormation, or similar technologies.
• Identify opportunities to improve operational efficiency, reliability, and customer experience.
• Evaluate emerging cloud technologies and recommend improvements.
• Oversee infrastructure monitoring and alert management processes.
• Ensure timely response and resolution of critical incidents.
• Lead root cause analysis and post-incident reviews.
• Define and track service level objectives (SLOs) and operational KPIs.
• Support customer-facing teams in designing and delivering cloud solutions.
• Act as a senior escalation point for cloud-related issues.
• Collaborate with business stakeholders to align cloud services with business objectives.
• Manage performance, development, and career growth of cloud team members.
• Assist in recruitment, onboarding, and workforce planning.
• Foster a culture of accountability, collaboration, innovation, and customer service excellence.

Cloud Infrastructure Manager

• Lead the analysis, evaluation, and clarification of customer business requirements, providing expert guidance on SAP Business One solutions and recommending optimized technical and functional designs throughout the implementation lifecycle.
• Act as a subject matter expert for SAP Business One core modules and related add-ons, ensuring solutions align with customer business objectives and best practices.
• Collaborate closely with project stakeholders, cross-functional teams, and customers to drive successful project delivery and client satisfaction.
• Conduct gap analysis between customer business requirements and system capabilities, proposing effective solutions and process improvements.
• Proactively manage project deliverables, timelines, risks, and issue resolution, while providing regular progress updates to stakeholders.
• Mentor and support Consultants and junior team members during project execution and support activities.
• Participate in solution architecture discussions, system optimization initiatives, and complex troubleshooting activities.

be one solutions

Operations Specialist

Cloud Infrastructure Manager

Senior SAP Consultant

Senior SAP Consultant