Customer Support

• Collaborate closely with the Customer Service Team to log, manage, and respond to customer support needs.
• Process incoming requests from customers for supplies, support, and service.
• Respond to client inquiries through customized email communications and develop strategies to address each client's unique needs and requests.
• Maintain detailed records of incoming service requests by logging contact names, phone numbers, email addresses, and specific notes regarding their needs.
• Work with BDS field technical staff on-site for service repair, scheduling on-site visits, and remote technical support for clients and technicians.
• Schedule and monitor service dispatch calls with third-party technicians across the USA.
• Support quality improvement initiatives.
• Achieve the goals, initiatives, and expectations established by management.

Customer Service Specialist

• Provide our internal partners with the highest level of administrative support.
• Partner and collaborate effectively with all functional areas of the business and departments within BDS.
• Process sales paperwork and order processing documentation to establish and set up accounts.
• Partner and collaborate effectively with all functional areas of the business and departments that integrate with the Order Processing team.
• Deliver consistent, high quality customer service to our clients by responding to customer queries quickly and maintaining a positive attitude and a friendly demeanor.
• Communicates directly and regularly with senior management internally and in the customer’s organization.
• Leverages strong influencing skills to resolve issues.
• Responsible for ensuring quality and consistency with departmental processes from start to finish.
• Embrace a collaborative team approach by fostering a highly communicative work environment focused on process improvement and customer service.
• Assist the Order Processing Manager and Customer Experience Manager with projects, as needed.

Customer Service Specialist

Order Processing, Customer Experience Specialist