Customer Support

• Collaborate closely with the Customer Service Team to log, manage, and respond to customer support needs.
• Process incoming requests from customers for supplies, support, and service.
• Respond to client inquiries through customized email communications and develop strategies to address each client's unique needs and requests.
• Maintain detailed records of incoming service requests by logging contact names, phone numbers, email addresses, and specific notes regarding their needs.
• Work with BDS field technical staff on-site for service repair, scheduling on-site visits, and remote technical support for clients and technicians.
• Schedule and monitor service dispatch calls with third-party technicians across the USA.
• Support quality improvement initiatives.
• Achieve the goals, initiatives, and expectations established by management.

Customer Service Specialist