Program Manager, Product Marketing
Promethean
Enterprise Program Manager
BD
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Massachusetts, North Carolina, Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Supports strategic direction of BD and provides support to the solution deployment & service teams
- Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches
- Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows
- Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs
- Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies
- Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution.
- Owns Field Action organization of BD and customer communication and execution
- Appropriately scales communication and escalation procedures with key BD and customer stakeholders
- Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues
- Develops and reports regular program performance metrics to leadership & key stakeholders
- Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
- Partners with the sales team to support opportunity curation
- Responsible for customer satisfaction (OSAT & NPS)
- Maintains strong industry and product knowledge
- Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
- Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases
- Partner with key BD stakeholders to support customer ease of doing business
Requirements
- Bachelor's degree or equivalent work experience
- At least 5 years of experience with healthcare, software and/or device implementation/deployment
- Excellent organizational skills with flexibility to lead and adapt to change
- Excellent communication (written and verbal), negotiation, and interpersonal skills
- Analytical and problem-solving skills
- Ability to manage multiple customers, be detail-oriented, and prioritize tasks effectively
- Proficiency in CRM/Business System software and other relevant tools
- Valid driver's license that meets BD's auto safety standards
- Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)
- Ability to travel 25-50% overnight regionally
- Must live near a major airport in the U.S.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project management methodologiesprogram performance metricsproblem-solvingdecision-makingoperational workflowscustomer satisfactionanalytical skillsnegotiation skillsimplementation/deploymentCRM/Business System software
Soft skills
organizational skillscommunication skillsinterpersonal skillsflexibilitydetail-orientedprioritizationrelationship buildingleadershipadaptabilitytrustworthiness
Certifications
Bachelor's degreevalid driver's licenseimmunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)
