Execute contracts and manage contract compliance; conduct business reviews.
Align with strategic sales teams on key IDNs and maintain/up‑to‑date business plan to grow business.
Grow an established portfolio through education, servicing and proper utilization of current products.
Attend and support local and regional conferences.
Seek, develop, and maintain relationships with key contacts across a large geographic territory.
Demonstrate thorough knowledge of relevant clinical education and training, products, and services.
Participate in or lead pre-sales support, assessment and evaluation of new products and services.
Participate in or lead post-sales assessment, design, implementation and monitoring of new products and services.
Develop, plan and manage customer training programs and serve as lead consultant and resource to internal and external customers.
Make recommendations to drive customer acceptance and utilization of new products and services.
Identify and communicate opportunities for product improvement using direct customer feedback.
Participate and manage customer assessments and assist in developing plans for customer process standardization.
Assist with field and/or classroom training of new Pre-Op Account Managers.
Report customer complaints in accordance with BD’s complaint procedures.
Perform special projects and other duties as assigned.
Requirements
Bachelor's degree required.
Advanced degree preferred.
2+ years of relevant Sales/Account Management/Customer Success experience preferred.
Acute Hospital experience preferred.
Clinical work experience and/or educational background preferred.
Expertise with Microsoft Office including PowerPoint, Excel and Outlook.
Strong interpersonal, communication, organizational and planning skills.
Travel – Approximately 60-75% of work time will be spent traveling locally and nationally which will include overnights.
Must possess and maintain a valid state-issued driver's license with 3 years of consecutive driving history and meet BD’s auto safety standards.
Ability to support BD Commercial Excellence by complying with daily, weekly, and monthly management rigor focused on growth to drive disciplined process excellence and accountability in SalesForce.
Successfully train on and consistently apply the BD Way of Selling.
Employment in certain locations may be contingent upon proof of COVID-19 vaccination.