BD

Field Service Technician

BD

full-time

Posted on:

Location Type: Office

Location: Cleveland • Ohio • United States

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Salary

💰 $22 - $34 per hour

About the role

  • Provide in depth technical and customer support of pharmacy automation products
  • Travel regionally to provide industry leading support to Pharmacies
  • Deliver world-class customer service and problem resolution at client sites
  • Ensure maximum uptime and customer satisfaction by maintaining equipment properly
  • Instruct customers on proper operation and maintenance of products
  • Document issues and resolutions in Salesforce Field Service Lightning
  • Offer constructive feedback to management and engineering teams

Requirements

  • High School Diploma with 3-5 years of field service experience
  • Strong mechanical proficiency and ability to use standard hand tools
  • Proficient knowledge of multiple Microsoft Operating Systems (Windows 2000, XP, 7, 10, 11)
  • Extensive understanding of basic computer networking
  • Ability to use Windows tools to identify network and PC information
  • Knowledge of router and switch setup and operation
  • Demonstrated ability to navigate file structures for editing configuration and XML files
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mechanical proficiencystandard hand toolsMicrosoft Operating SystemsWindows 2000Windows XPWindows 7Windows 10Windows 11computer networkingrouter and switch setup
Soft Skills
customer serviceproblem resolutiontechnical supportconstructive feedbackcommunication
Certifications
High School Diploma