BD

Field Service Technician

BD

full-time

Posted on:

Location Type: Office

Location: Memphis • Tennessee • United States

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Tech Stack

SQL

About the role

  • Deliver world class customer service and problem resolution skills at new and existing client sites.
  • Cultivate positive customer relations by responding to complaints/inquires in a collaborative, supportive, and professional manner.
  • Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues.
  • Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.
  • Respond within SLA requirements to break/fix service requests.
  • Collaborate with regional and national service team members to identify and resolve complex problems.
  • Periodically assist Product Implementation Team with installation of new automation.
  • Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
  • Provide feedback on products and services to management and engineering to help drive efficiency and product improvement.
  • Be a highly responsible professional who can perform work independently with little supervision.
  • Maintain professional appearance in line with company policy.
  • Periodic travel outside of the local region and overnight stays may be required.
  • Weekend and holiday coverage as well as occasional overtime may be required.
  • Organize and maintain company supplied tools and inventory.
  • Timely reporting of expenses through Concur.
  • Willingness to extend themselves beyond the specified workday as required by the situation.

Requirements

  • Associates degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering or Biomedical Engineering Technology plus 3-5 years of experience in a field service role
  • Highly motivated to provide superior customer care
  • Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required
  • Proficient knowledge of Microsoft Office is required
  • Extensive knowledge of basic computer networking including use of windows tools to identify network and pc information.
  • Knowledge of setup and use of routers and switches
  • Ability to locate and edit configuration and XML files within a file structure
  • Understanding of ghosting and re-imaging processes
  • SQL knowledge a plus
  • Strong mechanical aptitude and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems
  • Proficiency with digital multi-meters and voltage/amperage testers.
Benefits
  • A fleet vehicle
  • Corporate credit card for travel and expenses
  • Company issued laptop and phone for business use
  • Tool kit containing standard and specialty tools need for servicing of automation
  • A comprehensive suite of benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Electronics EngineeringMechanical Engineering TechnologyRobotics EngineeringBiomedical Engineering TechnologyField ServiceComputer NetworkingSQLDigital Multi-metersVoltage TestersAmperage Testers
Soft Skills
Customer ServiceProblem ResolutionCollaborationProfessionalismIndependenceMotivationOrganizational SkillsCommunicationResponsibilityAdaptability