BD

Sales Contract Administrator

BD

full-time

Posted on:

Location Type: Hybrid

Location: Milpitas • California • United States

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Salary

💰 $25 - $38 per hour

About the role

  • Execute and announce new contracts and amendments received from Offer Development colleagues.
  • Carefully review the signed contract/amendment, associated datasheet and any other relevant documents and communication.
  • Create the contract in SAP.
  • Submit sales orders.
  • Submit pricing requests.
  • Announce the contract/amendment to Finance, Service and other departments as needed.
  • Set up billing plans (fixed billing contracts).
  • Proactively communicate with Offer Development to discuss and resolve issues and raise questions.
  • Work with Marketing, Operations, Engineering, Technical Product Support, Planning, and other teams to gather the information needed to process quotes and orders.
  • Communicate maintenance service terms and conditions to service contract coordinator to ensure timely creation of maintenance service agreement to enable entitlement for on-site service of the instrument (if applicable).
  • Assist Customers, Field Service Engineers, Sales Representatives and Credit Department personnel regarding agreement pricing, inquiries, problems/complaints, etc.
  • Provide assistance to Credit Department in researching past due invoices and problems situations.
  • Prepare credit memos when appropriate, obtaining necessary approvals.
  • Process internal extensions of contracts.
  • Manage and track monthly reagent purchasing analytics (commitment tracking for reagent rental contracts).
  • Support transition to Power BI for compliance reporting (parallel testing, updates, etc.); once implemented, continue to update and maintain contract information in Power BI to ensure accurate contract compliance reporting.
  • Perform end of contract activities and process equipment returns (e.g. maintain Return Material Authorizations (RMAs), initiate RMAs, complete asset disposal forms, etc.).
  • Respond promptly and accurately to inquiries/requests from Sales, Finance, Service and other teams regarding reagent rental type contracts.
  • Maintain high level of customer support-responsiveness, timeliness, customer service (contract questions, issues).
  • Contribute to the development and maintenance of standard policies and procedures to drive operational efficiencies and standardization of terms & conditions.
  • Support process improvement projects (templates, forms, system updates, etc.) to drive operational efficiencies.
  • Maintain contract files (set up / maintenance documents).

Requirements

  • High school degree is Required.
  • 3+ years of commercial contract administration experience preferred
  • Work independently, multitask and prioritize workload to meet deadlines
  • Analytical problem solver with business insight and attention to detail
  • Demonstrated ability to act with speed, agility and accountability to drive desirable outcomes
  • Proven ability to quickly establish credibility, trust, and support within all levels of organization
  • Excellent verbal and written communications skills are crucial
  • Proficiency in Microsoft Office, including Word and Excel, required
  • Proficiency in Configure, Price Quote (CPQ), Salesforce, SAP, and Power BI highly desirable
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract administrationpricing requestsbilling planscontract compliance reportingdata analysisproblem solvingmultitaskingattention to detailprocess improvementcontract management
Soft Skills
communicationindependenceagilityaccountabilitycredibilitytrustcustomer serviceorganizational skillsresponsivenesscollaboration