Supports strategic direction of BD and provides support to the solution deployment & service teams
Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches
Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows
Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs
Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies
Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution.
Owns Field Action organization of BD and customer communication and execution
Appropriately scales communication and escalation procedures with key BD and customer stakeholders
Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues
Develops and reports regular program performance metrics to leadership & key stakeholders
Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
Partners with the sales team to support opportunity curation
Responsible for customer satisfaction (OSAT & NPS)
Maintains strong industry and product knowledge
Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases
Partner with key BD stakeholders to support customer ease of doing business

Requirements

Bachelor's degree required or equivalent work experience; MBA preferred, PMP certification preferred
At least 5 years of experience with health care, software and/or device implementation/deployment
Excellent organizational skills with the flexibility to readily lead and adapt to change
Excellent communication (written and verbal), negotiation, and interpersonal skills
Analytical and problem-solving skills to understand client challenges and propose effective solutions
Ability to manage multiple customers, be detail oriented, and prioritize tasks effectively.
Proficiency in CRM/Business System software and other relevant tools.
Must possess and maintain a valid driver's license and meet BD's auto safety standards.
Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions.
Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.

Benefits

Annual Bonus Potential
Discretionary LTI Bonus Potential
reimbursement of vehicle use/mileage
Potential reimbursement of phone use
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
long-term care with life insurance
Other Well-being Resources
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project management methodologiesprogram performance metricsproblem-solvingdecision-makinganalytical skillscustomer satisfactionoperational efficienciescommunication proceduresmitigation planscustomer enhancement requests

Soft Skills

organizational skillsflexibilityleadershipadaptabilitycommunication skillsnegotiation skillsinterpersonal skillsrelationship buildingdetail-orientedprioritization

Certifications

Bachelor's degreeMBAPMP certification