BD

Field Service Technician

BD

full-time

Posted on:

Location Type: Hybrid

Location: Bronx • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $24 - $37 per hour

About the role

  • Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities
  • Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, keep ownership of the work order, raise issues to the team lead and manager; log, track, and detail all work order activity, and be capable of fully supporting all products within the region.
  • Implement a preventive maintenance program, provide limited multi-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
  • Demonstrate a moderate use of competency and an appropriate ability to address hardware and software problems
  • Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support

Requirements

  • High School Diploma
  • 3-5 years of Field Service related work experience
  • Combination Hardware/Software/IT experience supporting both proprietary and standard applications
  • 24x7 on-call experience in a customer-facing/field service environment, required
  • Computer electronics, Windows OS, network experience, required
  • Must possess and maintain a valid driver's license and meet BD's auto safety standards.
  • Weight lifting requirement: minimum 70 pounds
  • Drivers license for 3 consecutive years with out laps(Suspensions) and driver point totaling less than 6 points.
  • Customer Support Certification, a plus
  • Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Benefits
  • Competitive package of compensation and benefits programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportdiagnosisservicehardware troubleshootingsoftware troubleshootingpreventive maintenanceinstallationrepaircalibrationcustomer support
Soft skills
problem-solvingcommunicationownershipprioritizationteam collaborationcustomer servicetime managementadaptabilityattention to detailinterpersonal skills
Certifications
Customer Support Certificationvalid driver's license