Performance/Load Engineer
Niyam IT
JMeterSDLCSeleniumSQL
Service Delivery Voice Engineer
BCM One
full-time
Posted on:
Location Type: Hybrid
Location: Herndon • Missouri, Pennsylvania, Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudServiceNowVoIP
About the role
- Implement and configure technical services for new and existing customers (SIP, Teams, TLS, Webex, Zoom, etc.)
- Configure and decommission services in Ribbon SBC 5K/PSX and Pure IP’s billing platform (PortaOne)
- Manage porting orders, DIDs, and routing updates with precision and care
- Monitor and manage the ServiceNow queue, proactively addressing customer updates and technical inquiries
- Test and validate all configurations before delivery, ensuring reliability and failover readiness
- Collaborate with providers, vendors, and internal teams to resolve provisioning issues
- Ensure smooth handovers to customers and internal support teams
- Maintain compliance with company security and information-handling standards
- Tackle complex provisioning challenges with a proactive, problem-solving mindset — even under pressure
- Communicate clearly and confidently with customers, colleagues, and partners to ensure seamless collaboration
- Take ownership of each delivery from start to finish, ensuring every service is implemented and handed over with precision
- Approach every task with flexibility and curiosity, identifying smarter, more efficient ways to achieve success
Requirements
- 5+ years of experience in a similar technical or VoIP service delivery role
- Experience with Ribbon SBC + PSX (preferred)
- Strong written and verbal communication skills for working with technical and non-technical stakeholders
- A methodical, customer-focused approach and a commitment to delivering excellence
- Familiarity with cloud PBX systems, SIP trunking, and Microsoft Teams Direct Routing
- Strong understanding of IP networking, SIP call flows, and packet capture analysis
- A degree in Networking, IT, Computer Science or a related field is desirable, but not required.
Benefits
- Competitive industry salaries
- Comprehensive medical, dental, and vision insurance
- Company-provided life and disability insurance
- Matching 401 (k) plan
- Employee Emergency Assistance Fund
- Paid holidays and vacation time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VoIP service deliveryRibbon SBCPSXSIP trunkingcloud PBX systemsIP networkingSIP call flowspacket capture analysisconfiguration managementservice validation
Soft skills
problem-solvingcommunicationcustomer-focusedmethodical approachflexibilitycuriosityownershipcollaborationattention to detailproactive mindset
