BCD Travel

Travel Consultant

BCD Travel

full-time

Posted on:

Location Type: Office

Location: Heredia • Costa Rica

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About the role

  • Accurately and efficiently handle incoming contacts requests via multiple channels (i.e. phone, email, etc.)
  • Handle additional duties as assigned within a global, multi-regional setup
  • Be the primary point of contact for the customer and provide active travel consultation towards the business customers
  • Provide travel details and up-selling of related products
  • Provide exceptional service which exceeds client expectations
  • Effectively manage and control all facets of travel arrangements, as requested by clients
  • Search and confirm travel reservations for the customer
  • Have hands on involvement in crew movements, rotation, and disruption handling
  • Provide required industry information, such as low fares, exchange costs, penalties, and visa information
  • Respond to the customer promptly with undivided attention
  • Willingly offer assistance to team members within and across teams
  • Meet individual and team goals

Requirements

  • Proven experience in ERM, marine, offshore, or crew travel environments
  • Hands‑on expertise managing crew movements, rotations, and disruption handling
  • Strong attention to detail with the ability to perform accurately under pressure
  • Comfortable working in a fast‑paced, 24/7 service environment
  • Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
  • Relevant skills in GDS Amadeus
  • Strong verbal and written communication skills in English
  • Demonstrated understanding of customer servicing excellence
  • Solid working knowledge of the travel industry, policies, procedures, and processes
Benefits
  • Flexible working hours and work-from-home or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days so you can rest and recharge
  • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
crew movementsdisruption handlingtravel arrangementstravel reservationsGDS Amadeus
Soft Skills
attention to detailcollaborationcustomer service excellencecommunication skillsability to work under pressure