Support Consultant II
BCD Travel
full-time
Posted on:
Location Type: Hybrid
Location: Heredia • Costa Rica
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About the role
- Communicate and respond to requests for current and new clients, helping them travel smart and achieve more
- Focus on ticketing & refunds, unused ticket tracking, client invoicing, credit card reconciliation, data quality control
- Provide timely follow-up of reservations to ensure accurate fulfillment
- Build and maintain accurate knowledge of the various supported travel industries (air, car, hotel, rail, etc.)
- Work in an international team of colleagues, from different countries and continents
- Interact and cooperate with other departments to reach the common goal: deliver excellent service to the customers
- Reach a high level of accuracy and complete all tasks with a minimum of errors
Requirements
- Extensive experience in a Business Corporate Travel Agency
- Experience in Ticketing/Refund using Sabre
- Previous experience in administrative tasks, such as client invoicing and CC reconciliation processes
- Understanding of travel industry related rules & regulations such as IATA & BSP
- Fluent in English, both written and spoken
- Proficient in Microsoft Office applications
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ticketingrefund processingclient invoicingcredit card reconciliationdata quality controladministrative tasksIATA regulationsBSP regulations
Soft Skills
communicationcooperationaccuracytimelinesscustomer service