Senior Venue Find Consultant
BCD Travel
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Deliver an innovative and high-quality venue find service that consistently goes beyond our clients' expectations, covering all categories of meetings, incentives, conferences, and exhibitions.
- Understand and meet or exceed relevant customer service levels, becoming proficient in all necessary systems and processes to meet customer requirements.
- Become fully conversant with the BCD Venue Search booking platform, operating in line with the Venue Search Standard Operating Procedures.
- Apply and demonstrate extensive venue and destination knowledge to all customers, enhancing their decision-making process.
- Continually expand your knowledge of venues and destinations by building positive relationships with key suppliers, attending familiarisation visits, destination workshops, and webinars.
- Collaborate with the BCD Meeting & Events finance team to ensure all invoicing and financial matters are communicated to the client in a proactive and efficient manner.
Requirements
- Delivering exceptional customer service, consistently surpassing expectations with your expertise and attention to detail.
- Excelling in communication, with outstanding skills in both written and verbal forms, maintaining a positive, calm, and cooperative demeanor in all interactions.
- Confidently engaging with individuals at all levels, adept at connecting through face-to-face discussions, as well as via telephone and email.
- Proficient in MS Office, particularly Excel, demonstrating skill in managing, inputting, and extracting data from various databases.
- Employing a flexible and proactive approach to your work, adeptly handling multiple projects and priorities while remaining resilient and adaptable under pressure.
- Knowledge of meetings & events venues in the UK/overseas.
- Venue booking system experience.
- Proven negotiating and contracting experience with external suppliers.
Benefits
- Life Assurance x1 your annual salary
- 23 days holiday plus bank holidays
- Birthday day off
- Holiday Purchase Scheme - allowing up to 5 additional holidays days
- Discounted rates on Hotels & Travel
- Gym & Fitness Discounts
- Pension Scheme
- Company Sick pay
- Lifestyle Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
venue booking system experiencedata managementcontract negotiationcustomer serviceevent planningfinancial communication
Soft skills
exceptional customer servicecommunication skillsattention to detailrelationship buildingflexibilityproactivityresilienceadaptability