Bauer Hockey

Technical Product Manager

• Lead SaaS vendor/partner relationship and execution.
• Assess and improve platform issue resolution, release management, change management.
• Partner with SaaS vendor to create/execute program roadmap, requirement gathering and detailed plans for feature improvements.
• Develop & track program plans and schedules, dashboards & metrics, technical issues and negotiated priorities.
• Collaborate with Brand/Custom Managers to define KPI’s and provide effective communication regarding status, issues, objectives, dependencies, risks, data matrices and plans to leadership and product development teams.
• Deliver executive-level overview for progress tracking, removal of redundancies across work streams by combining/improving product refreshes to elevate efficiency across the organization.
• Drive improvement in delivery processes, use data focused approach for business and technical requirements gathering.

Senior Technical Product Manager – Contract

Bilingual

• Une bonne communication verbale et écrite en français et en anglais est indispensable.
• Échanges directs avec les consommateurs (appels, chats et courriel) concernant les demandes de renseignements sur produits et services, en respectant les normes de qualité de service, tant pour les clients anglophones que francophones.
• Assistance aux transactions de commerce électronique.
• Traitement des commandes de remplacement.
• Gestion d’inventaire et de substitutions, avec suivi.
• Enquête de colis manquants ou perdus, en liaison avec nos services logistiques et les transporteurs afin de résoudre un problème de livraison.
• Identification des problèmes et gestion ou traitement des demandes de consommateurs et de partenaires commerciaux, conformément à la politique de garantie, en proposant des solutions de remplacement équivalentes si nécessaire.
• Gestion des demandes nécessitant une revue en engageant le responsable si nécessaire.
• Identification et expédition de pièces de remplacement.
• Maintien à jour des connaissances sur produits et systèmes grâce aux formations internes.
• Communication avec vos collègues et liaison avec les services internes si necessaire.

Temporaire représentant(e) DTC et Garantie, Bilingue

Sales

• Drive territory results with our retail partners within your territory for both commercial and home machines, working hand in hand with the Bauer sales reps within your territory.
• Lead on-ice demos, in-store training and education of machines.
• Manage your travel and expense budget, providing quarterly check-ins.
• Provide basic service on commercial machines, and ensure dealers are signing up for annual service through the booking services calendar.
• Communicate bi-weekly with Bauer sales reps on opportunities and challenges you are seeing in the field.
• Integrate with sales reps on replenishment opportunities within the skate ecosystem (footbeds, socks, steel, etc.)
• Analyze market opportunities through a dashboard tracker for your territory that you will maintain.
• Maintain great working relationships with store owners, managers and back-shop staff.
• Track monthly results within your territory and identify opportunities to grow and drive sell thru.
• Collaborate and share best practices with other advisors.
• Activating at tournaments and team fittings – providing live demo’s, explaining features and benefits of our product offering. (example – home machine or profiling)
• Assist with skate ecosystem training of staff – Blade Fitting, Orthotics, Custom, etc.

Senior Technical Product Manager – Contract

Temporaire représentant(e) DTC et Garantie, Bilingue

Sales Advisor