Deputy Manager – Technical Service, Personal Care
BASF
full-time
Posted on:
Location Type: Office
Location: Navi Mumbai • India
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About the role
- Serve as the gatekeeper for all R&D and technical exchanges between customers and BASF.
- Develop appropriate solutions in lab and present technical proposals, new concepts, and application ideas tailored to customer needs.
- Support implementation of these solutions at customer sites through trials, formulation guidance, and troubleshooting.
- Provide technical consulting, training, and hands-on support to customers.
- Develop and execute proactive technical service strategies that enhance long-term customer loyalty.
- Identify customer-driven innovation opportunities and emerging application fields specific to Personal Care.
- Lead joint development projects with customers, ensuring strong project management and full accountability for deliverables.
- Manage and mitigate product and process risks, ensuring compliance with technical and regulatory standards.
- Influence key decision-makers within customer organizations and internally within BASF to drive technical and commercial progress.
- Build and maintain strong, strategic, long-term relationships with key accounts across R&D, procurement, marketing, operations, and leadership.
- Act as the liaison between customer teams and internal BASF functions to ensure smooth communication and high customer satisfaction.
- Enhance the technical capability of the sales team and distributor teams through structured trainings, coaching, and joint customer visits.
- Follow and promote BASF’s Environmental, Health, and Safety (EHS) practices during all technical service activities. Ensure all technical recommendations meet regulatory and safety guidelines relevant to Personal Care products.
Requirements
- Degree in Chemistry, Chemical Engineering, Cosmetic Science, or related discipline
- Experience in technical service, formulation development, or application support in Personal Care- 8 to 12 years
- Strong understanding of Surfactants, UV filters, Bio actives, Emollients and other Personal Care ingredients
- Hands-on experience with lab formulations and customer trials
- Strong communication, influencing skills, and project management capabilities
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
formulation developmenttechnical serviceapplication supportlab formulationscustomer trialssurfactantsUV filtersbio activesemollients
Soft Skills
communicationinfluencing skillsproject managementcustomer relationship managementtrainingcoaching
Certifications
degree in Chemistrydegree in Chemical Engineeringdegree in Cosmetic Science