Technical Writer
Polly
Documentation Engineer – Technical Writer
Baseten
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $200,000 per year
Job Level
JuniorMid-Level
About the role
- Own Baseten's entire documentation—from getting started guides to advanced API and SDK references
- Write new documentation for every feature we ship, ensuring nothing launches without great docs
- Continuously improve existing documentation based on customer feedback, support patterns, and product evolution
- Establish and maintain documentation standards, style guides, and best practices
- Maintain our docs-as-code platform and proactively automate reference documentation
- Create mental models that help developers understand how Baseten works and why it's designed the way it is
- Develop code examples and sample projects that demonstrate best practices and common patterns
- Ensure documentation serves developers at all levels—from those deploying their first model to ML engineers optimizing for production
- Work closely with Product and Engineering to understand upcoming features and their customer impact
- Collaborate with Customer Success to identify documentation gaps and common pain points
- Partner with Product Marketing on technical content, blog posts, and product announcements
- Track documentation metrics including usage, search patterns, and user feedback
- Identify and fix documentation gaps proactively based on support tickets and customer conversations
- A/B test different documentation approaches to improve comprehension and retention
- Build processes that make documentation a first-class part of our product development cycle
Requirements
- 2-4 years of experience writing technical documentation, preferably for developer tools, infrastructure, or AI/ML products
- Exceptional writing ability—you can explain complex technical concepts clearly and concisely
- Technical aptitude to understand APIs, infrastructure concepts, and developer workflows
- Self-directed work style with ability to manage multiple documentation projects independently
- Experience working with documentation platforms, markdown, Git, and developer tools
- Portfolio of technical writing samples that demonstrate your ability to create clear, useful documentation.
- Nice to have: Experience with AI/ML concepts, model deployment, or infrastructure tools
- Nice to have: Background in software engineering or technical role
- Nice to have: Experience building documentation systems from scratch
- Nice to have: Understanding of SEO and discoverability best practices for technical content.
Benefits
- Competitive compensation package.
- This is a unique opportunity to be part of a rapidly growing startup in one of the most exciting engineering fields of our era.
- An inclusive and supportive work culture that fosters learning and growth.
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical documentationAPI understandinginfrastructure conceptsdeveloper workflowsdocumentation standardsdocumentation metricsA/B testingSEO best practicesmarkdownGit
Soft skills
exceptional writing abilityself-directed work styleability to manage multiple projectscollaborationcustomer feedback incorporationprocess buildingclear communicationproblem-solving
