Technical Writer

Polly

full-time

Posted on: 10/7/2025

Location Type: Hybrid

Location: San Francisco • California • 🇺🇸 United States

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Mid-LevelSenior

About the role

Gather, analyze, and organize process documentation and process flows across internal systems and Polly.
Translate complex workflows into clear, actionable, and user-friendly documentation for both internal teams and external audiences.
Maintain up-to-date documentation on a regular basis, aligned with our two-week sprint cycles.
Collaborate with product, engineering, and operations teams to ensure accuracy and usability of documentation.
Continuously improve documentation standards, templates, and processes to enhance clarity and efficiency.

3+ years of Technical Writing experience
Experience documenting and communicating complex workflows or processes in a clear and structured way.
Strong analytical and organizational skills, with attention to detail.
Ability to work in a fast-paced environment with evolving priorities.
Excellent written and verbal communication skills.
Passion for building high-quality documentation that empowers teams and customers.
Experience working in SaaS, fintech, or highly regulated industries.
Comfort working in agile environments and supporting sprint cycles with ongoing documentation updates.
Domain knowledge of capital markets is desirable but not required.

Benefits

Competitive Compensation: Polly offers competitive salaries designed to reward your expertise and direct impact/contributions.
Comprehensive Health Coverage: Employees enjoy 100% company-paid medical, vision, dental, disability, and life insurance, granting peace of mind.
Flexible Vacation, Done Right: Take time off to recharge when you need it with Polly’s flexible, non-accrued vacation policy—because we trust you to balance work and life.
Hybrid Environment: Polly employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco.