Barti

Account Manager

• Managing the renewals process and contract negotiations with clients
• Regularly monitoring customer health, usage, and sentiment to manage churn risks early
• Hosting Quarterly Business Reviews and presenting status/usage reporting to clients, as well as internal and external stakeholders
• Consistently selling customers on expansions to longer-term deals
• Consistently hitting quota for upsell/expansion revenue
• Creating and running referral & reference programs
• Improving internal processes between CS, Sales, Product, and Engineering
• Oversee retention, renewals, and expansion for Barti’s entire book of business
• Proactively track account health metrics, including NPS and usage, to proactively identify deals that are qualified for expansion
• Run demos of expansion products
• Shadow calls with AMs to introduce expansion opportunities, as well as provide guidance and coaching
• Implement or manage new Customer Success systems that facilitate expansion
• Work with the Product and Engineering teams to incorporate customer feedback into the roadmap and drive prompt resolutions on priority issues

SDET

• Lead and participate in the design, development, and implementation of comprehensive automated test suites across web, API, and integration layers.
• Write high-quality, maintainable test automation code, adhering to established company coding standards and best practices.
• Review and refactor existing test automation to ensure its effectiveness, reliability, and scalability.
• Estimate testing timelines and effort, ensuring that quality gates are met without blocking releases.
• Provide technical leadership and mentorship to junior and mid-level QA engineers.
• Collaborate with cross-functional teams, including Engineering, Product Management, Design, and Customer Success to ensure the delivery of high-quality products.
• Lead the technical design of test automation frameworks and strategies, ensuring alignment with architectural principles and business goals.
• Manage multiple testing initiatives concurrently, prioritizing effectively based on risk and business impact.
• Analyze complex technical challenges related to testing and quality, and propose innovative solutions.
• Identify, document, and track bugs through to resolution, working closely with engineering teams.
• Develop and maintain comprehensive test plans and test cases for new features and existing functionality.
• Stay updated with emerging testing technologies, tools, and industry trends to ensure the company's QA practices remain cutting-edge.
• Propose and drive the adoption of best practices, tools, and processes to enhance testing efficiency and effectiveness.
• Participate in design and code reviews to identify potential quality issues early in the development cycle.

Senior QA Automation Engineer

Revenue Operations

• Architect scalable GTM motions that integrate and optimize performance across inbound, partnerships, and outbound channels.
• Take over and manage our core GTM tech stack, ensuring data integrity, process efficiency, and tight cross-functional alignment.
• Define, build, and operationalize core revenue metrics. Prepare weekly/monthly/quarterly reporting to support Growth team efforts and instill a pipeline-driven culture focused on leading indicators of success.
• Own major initiatives from conception to completion with minimal oversight—from contributing to GTM audits to redesigning complex workflows.