BARE International

Client Services Manager

BARE International

full-time

Posted on:

Location Type: Hybrid

Location: Budapest • Hungary

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Tech Stack

Apollo

About the role

  • Work with BARE's Business Development and Operations Teams to design, implement, and validate surveys for Customer Experience (CX) Research
  • Ensure clients' needs and expectations are surpassed
  • Provide recommendations to clients on question types, question verbiage, and response scoring
  • Communicate with various internal departments (e.g. Business Development, Operations, Data Quality, etc.) on client needs, project pricing, and program design, progress, and changes
  • Participate in client communications, including discovery calls, via email, phone, and virtual platforms
  • Program survey questionnaires into dedicated CX platforms (e.g. APOLLO, Prism, Presto, Research Metrics, and other operational platforms)
  • Create and assist in client dashboard setup and customization of visuals
  • Build project briefing proposals, RFIs and RFPs; participate in client presentations
  • Create and maintain industry-specific sample questionnaires
  • Create client demo site(s) within various reporting platforms with support from BI
  • Facilitate and lead project handover to the Operations Department (KAM and PM)
  • Define and communicate client needs, goals, methodologies, and research scopes to the team.

Requirements

  • Minimum 2-3 years' experience in high-paced work environment
  • Customer Experience Research/ Mystery Shop Industry knowledge and experience
  • Sales and/ or Marketing knowledge and experience is a plus
  • Bachelor's Degree or related college education preferred; alternatively, work experience equivalent accepted
  • Demonstrated proficiency in Microsoft 365 (advanced Excel knowledge preferred)
  • Experience with form builds and Rulez in APOLLO strongly preferred.
  • Excellent command of written and spoken English
  • Knowledge and understanding of BARE's services and offerings
  • Knowledge and understanding of various industries and shop types
  • Knowledge of customer service principles and best practices
  • Knowledge of web-based database system navigation (a prerequisite for learning BARE's proprietary systems)
  • Demonstrated success in conveying written facts using language and examples the reader will best understand
  • Proven ability to pay close attention to detail and ensure accuracy
  • History of taking an action-oriented and results-focused approach to responsibilities and objectives
  • Ability to anticipate needs and take initiative
  • Exceptional ability to manage time and priorities effectively according to deadlines; demonstrated success in delivering results under pressure
  • Demonstrated success of partnering and communicating effectively with colleagues, partners, customers, and potential clients in all levels of an organization
  • Ability to ask for help and clarification when needed; history of accepting and implementing feedback
  • Ability to work independently while simultaneously ensuring quality deliverables are met
  • History of sound judgement and handling confidential or proprietary information discreetly
  • History of problem-solving and finding creative solutions to challenges using available resources
  • Ability to maintain motivation during repetitive tasks while providing positive encouragement to colleagues.
  • Exemplifies BARE's values of diversity, respect, transparency, teamwork, excellence, and integrity.
Benefits
  • Hybrid working environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Experience ResearchSurvey designSurvey programmingForm buildsRulez in APOLLOData analysisDashboard setupQuestionnaire creationMicrosoft 365Advanced Excel
Soft Skills
Attention to detailTime managementCommunicationProblem-solvingInitiativeTeamworkAdaptabilityClient relationship managementAction-orientedResults-focused