BARE International

Client Services Representative

• Work with BARE's Business Development and Operations Teams to design, implement, and validate surveys for Customer Experience (CX) Research
• Ensure clients' needs and expectations are surpassed
• Provide recommendations to clients on question types, question verbiage, and response scoring
• Communicate with various internal departments (e.g. Business Development, Operations, Data Quality, etc.) on client needs, project pricing, and program design, progress, and changes
• Participate in client communications, including discovery calls, via email, phone, and virtual platforms
• Program survey questionnaires into dedicated CX platforms (e.g. APOLLO, Prism, Presto, Research Metrics, and other operational platforms)
• Create and assist in client dashboard setup and customization of visuals
• Build project briefing proposals, RFIs and RFPs; participate in client presentations
• Create and maintain industry-specific sample questionnaires
• Create client demo site(s) within various reporting platforms with support from BI
• Facilitate and lead project handover to the Operations Department (KAM and PM)
• Define and communicate client needs, goals, methodologies, and research scopes to the team.

Client Services Manager

Customer Support

• Manage incoming client inquiries via email and phone
• Prepare proposals, presentations, and formal tender documents
• Support cost calculations, budget alignment, and pricing structures
• Coordinate with international BARE offices on pricing matters
• Support contract preparation and ensure all follow-up steps are completed
• Provide Operations with full account start-up documentation
• Track project specific changes and assess financial implications
• Generate essential reports for forecasting, analysis, and budgeting
• Provide CRM and administrative support to the BD team
• Join client meetings and contribute to event-related tasks as needed
• Perform additional Business Development tasks as required

BARE International

Client Services Manager

Sales Support Specialist

Sales Support Specialist