Bank of America

Financial Planning and Analysis

• Providing comprehensive advice and customized solutions to clients
• Triaging client leads, making referrals to business partners
• Meeting with clients to review financial and investment goals
• Building a financial plan and recommending brokerage products

Financial Solutions Advisor

• Obtain Securities Industry licenses
• Build and manage client relationships
• Guide clients with financial advice and solutions
• Work in a financial center delivering banking and investment solutions

Financial Solutions Advisor – Registration Candidate

Operations

• Performs complex activities supporting the onboarding and ongoing maintenance of investment performance data, including confirming vendor and custodial data feeds and ensuring exact historical and ongoing performance returns are available
• Leads end‑to‑end resolution of complex performance data issues and client inquiries, including research, escalation, and confirmation of resolution
• Executes performance data corrections, sending vendor or technology requests, excluding securities when needed, and ensuring updates are applied accurately
• Supports high‑volume workflows while consistently meeting service level agreements, prioritizing work effectively during peak periods to ensure prompt and correct delivery of performance returns
• Performs quality assurance reviews of automatically generated client account rates of return
• Identifies potential risks, evaluates process controls, and supports risk management and audit readiness activities, including documentation of approvals, exceptions, corrective actions, and mitigation strategies
• Reviews, updates, and keeps procedures and job aids to ensure they accurately reflect current processes, system enhancements, data sources, and regulatory or business requirements
• Partners with technology teams, data providers, vendors, advisory partners, and control functions to support process improvements, resolve data issues, and enhance performance data onboarding and reporting capabilities
• Demonstrates a strong understanding of end‑to‑end process flows, including upstream and downstream impacts, process controls, and risk considerations associated with performance data management
• Serves as a subject matter expert, supporting knowledge transfer by helping with training, coaching, and guidance of peers to ensure consistent execution, quality standards, and process adherence

Information Management Consultant – Wealth Management, Performance Operations

Security Operations

• Serve as senior technical authority for security orchestration across Splunk SOAR and Tines
• Define architectural standards, reusable automation patterns, and orchestration best practices
• Scope and evaluate incoming automation requests in partnership with the Product Manager to support prioritization decisions
• Coordinate with the Product Owner to ensure clearly defined requirements and acceptance criteria are maintained in the backlog
• Collect and define value metrics at intake including MTTR reduction, analyst time savings, and incident quality improvements
• Partner with over 15 security operations teams to identify and design high-impact automation opportunities
• Coordinate with SOAR feature leads to ensure shared understanding of scope, intent, and accurate execution
• Collaborate with senior and principal-level engineers to design strategic, cross-platform orchestration solutions
• Design, implement, and guide integrations across common SOAR ecosystems, including but not limited to: Microsoft Graph / Entra ID / M365 Defender, CrowdStrike Falcon, Tanium, BloodHound, Anvilogic, ThreatQ, ServiceNow (Incidents, SecOps, CMDB, IR workflows)
• Serve as escalation point for complex orchestration design, execution, and automation failures

Security Incident Response Lead

• Financial Solutions Advisors (FSAs) are phone-based licensed advisors providing holistic financial advice
• Demonstrate knowledge of investments and financial markets and apply key principles appropriately
• Align Merrill Lynch and Bank of America products and services where appropriate
• Responsible for maintaining U.S. client relationships and providing day to day service and advice
• Identify prospective clients and deepen relationships with existing clients
• Set clear client expectations and create smooth transitions of the Bank of America/Merrill Lynch relationship
• Anticipate needs, exceed service expectations and follow through on commitments
• Consistently identify client opportunities and engage key partners as needed

Financial Solutions Advisor, Bilingual Spanish – Series 7, 66 required

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions
• Recommends banking and investments strategies that align with client financial goals and needs
• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds
• Mitigates and controls risk as part of daily activities
• Identifies and engages potential new clients through referrals or financial center clientele
• Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended

Financial Solutions Advisor – Suburban Philly Market

• Leads the growth of funded loans and revenue, while mitigating risks and adhering to regulatory requirements
• Develops, deepens, and sustains relationships with market leadership, Advisors, and clients, while building credibility
• Creates a client-centric culture by applying in-depth knowledge of clients, timely renewals, and issue resolution, and providing competitive deal structuring while serving as the key point of contact for credit clients
• Educates key partners and Advisors on platform capabilities and risk appetite to increase engagement and penetration
• Partners and collaborates with Underwriting, Risk, Operations, and Portfolio Management to deliver a seamless client experience
• Maintains asset quality within the defined Global Wealth and Investment Management risk appetite limits

Credit Advisor – Global Wealth & Investment Management

• Managing the Transaction and Conformance Testing • Developing and maintaining the data dictionary for capital calculation • Leading development and migration to SABER Connect • Producing monthly and quarterly reports for internal management reviews and sign offs • Preparing schedules to support external reporting requirements • Analyzing underlying drivers for periodic changes and variances • Supporting firmwide initiatives and ECM projects around operational risk

Senior Operations Manager

Manager

• Produce and monitor market risk risk-weighted assets (RWA) metrics and reports
• Investigate and explain period over period capital movements
• Build relationships with partners and ensure appropriate level of capital knowledge
• Direct calculation, reporting and/or analysis activities to support the Bank's Capital Initiatives

Senior Manager

• Handles inbound inquiries from leads regarding Merrill offerings
• Positions the extensive capabilities of Merrill and Bank of America
• Collects the necessary client profile data, following standard KYC procedures to open account(s) as appropriate
• Serves as interim Financial Advisor, providing recommendation of investment products and services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile, and preferences as well as servicing client accounts
• Documents all client interactions and opportunities within Salesforce accurately

Financial Advisor – Merrill Advisor Development Program

Sales

• Lead a team of Treasury Sales Officers and Analysts supporting Commercial Real Estate Clients
• Manage execution of revenue and balance sheet growth
• Consult and strategize across various teams for client solutions
• Drive Treasury Solutions presentations and risk assessments
• Maintain client relationships and identify business opportunities
• Promote team leadership through strategy presentation and coaching
• Manage expenses and budgets in line with objectives

Treasury Sales Manager III – Commercial Real Estate

Support Engineer

• Managing day-to-day activities and functions for the assigned team
• Delegating work to team members and supervising work processes
• Providing leadership, mentorship, and direction to team members
• Solving complex technical and analytical issues
• Participating in incident, problem, and change review meetings
• Leading major incident triage independently
• Engaging confidently with Senior Management and cross-functional technology groups

Senior Technical Support Engineer – Global Financial Crimes

Customer Support

• User and batch job issue resolution
• Manage highly critical applications - support BAU and ensure no business impact
• Creating support documentation and updating existing documentation
• Initiate the incident management process & lead triage when BAU is impacted
• Provide regular communication & generate reports to all stakeholders
• Investigation of root cause analysis and irreversible corrective action
• Identify risk and drive remediations – ensure any day audit ready situation for the team
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives

Production Support Specialist – Global Financial Crimes

• Responsible for working with high-net worth individuals identifying needs, developing relationships, reviewing financial goals, and delivering comprehensive recommendations that align with the goals of both existing and prospective clients.
• Develops a book of business in order to meet and exceed established performance hurdles.
• Effectively prioritizes sourcing prospective clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate internal specialists, and executing highly customized solutions to meet client needs.
• Recommends investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile and preferences.
• Balances investment growth, referral activities, customer follow up, prospect building, administrative compliance, and personal growth and development according to both a day-to-day and longer-term planning.
• Organizes and manages resources (time, people, budget) to run a productive practice.
• Seeks the expertise of specialists, where appropriate, to identify planning and investment strategies for a client.

Financial Advisor – Capitol Market

• As a Merrill Advisor Development Program - Financial Advisor, you will be responsible for working with high-net worth individuals identifying needs, developing relationships, reviewing financial goals, and delivering comprehensive recommendations that align with the goals of both existing and prospective clients.
• Additionally, you’ll have the opportunity to collaborate with and be mentored by Merrill Financial Advisor Teams to build upon your experience to promote portfolio growth.
• Developing a book of business in order to meet and exceed established performance hurdles
• Effectively prioritizes sourcing prospective clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate internal specialists, and executing highly customized solutions to meet client needs
• Recommending investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile and preferences
• Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance, and personal growth and development according to both a day-to-day and longer-term planning
• Organizing and managing resources (time, people, budget) to run a productive practice
• Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client
• Completing mandated training, assessments, performance goals and continuing education requirements