Retail Store Operations Manager
Huckberry
Master Data Hub Operations Specialist
Bank of America
full-time
Posted on:
Location Type: Office
Location: Chicago • Arizona, Illinois, North Carolina, Texas, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $153,800 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudITSMLinux
About the role
- Maintain and support the MDH platform while adhering to bank policies and standards
- Respond to incidents for application availability issues as part of on-call duties
- Respond to incidents/pages for application functional issues or questions as part of daily duties
- Use your technical knowledge to triage service availability issues and restore service
- Research and resolve system defects, lead root cause analysis, and drive permanent resolution
- Ensure appropriate monitoring is in place and maintained to ensure application availability
- Participate in software release implementation meetings and provide release support when needed
- Participate in and coordinate maintenance activities
- Prepare and maintain application support/process documentation
- Develop management jobs, automation routines, or deployment scripts
- Fulfill requests from business users and operations and communicate technical status updates
- Mentor other team members and provide technical leadership
- Capture and translate business requirements into complex infrastructure and/or system design
- Support change implementations and perform access and/or physical provisioning/deprovisioning
- Provide consulting services to Core Technology Infrastructure and technical partners and execute procedures reliably
- Provide full lifecycle management of the infrastructure and application environments
Requirements
- 5+ years of experience with application & end user support
- Experience as an administrator in highly-regulated environments
- Experience monitoring and maintaining applications, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
- Experience supporting application integrations for security, risk, and compliance
- Willingness to provide after-hours support as needed
- Windows and Linux support (Desired)
- Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards (Desired)
- Experience with CMDB, ITAM, ITSM and Discovery processes (Desired)
Benefits
- Discretionary incentive eligible (annual discretionary plan)
- Eligible for an annual discretionary award based on performance and company success
- This role is currently benefits eligible
- Industry-leading benefits
- Access to paid time off
- Resources and support for physical, emotional, and financial wellness
- Opportunities to learn, grow, and make an impact
- Commitment to being an inclusive workplace and supportive programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application supportincident responseroot cause analysisautomation routinesdeployment scriptsmonitoring applicationsapplication integrationscloud-compatible servicesdata processing systemsfull lifecycle management
Soft skills
technical leadershipmentoringcommunicationproblem-solvingcollaboration
