Senior Staff Engineer – AI In-Market Engineering
DDN
CloudDistributed SystemsGoGrafanaKubernetesLinuxNFSPrometheusPythonTCP/IP
Director of Operations
Supernova Technology™
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $160,000 per year
Job Level
Lead
Tech Stack
CloudGrafanaPrometheus
About the role
- Define and execute the company’s operations strategy, ensuring resilience, scalability, and continuous improvement across Technology Operations, Data Operations, and Customer Support.
- Lead the development of robust monitoring, alerting, and incident management systems to ensure reliability and scalability of mission-critical technology operations.
- Establish KPIs, escalation frameworks, and SOPs for mission-critical operations, including both technical and customer-facing functions.
- Oversee incident management protocols, ensuring rapid recovery, clear communication, and post-mortem learning.
- Partner with executive leadership, engineering, and product teams to align operations with business priorities and technical requirements.
- Recruit, develop, and mentor a world-class operations team, fostering a culture of accountability and innovation.
Requirements
- 10+ years in operations, with at least 5 years in senior leadership roles.
- Proven success leading mission-critical operations in fast-paced, high-availability environments.
- Expertise in technology operations, real-time monitoring, and incident management.
- Strong technical foundation in cloud environments and monitoring/incident management tools (Prometheus, Grafana, Datadog, ELK, PagerDuty, etc.).
- Exceptional leadership and stakeholder management skills, with experience influencing at the executive level.
- Track record of building high-performing teams and scaling operational capabilities in growth-focused organizations.
Benefits
- Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
- HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
- Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
- Compensation: $130,000 - $160,000 per year
- Retirement Savings: 401(k) plan with employer contributions.
- Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
- Paid Time Off: Flexible PTO policies.
- Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations strategyincident managementmonitoring systemsKPI establishmentescalation frameworksSOP developmentcloud environmentsreal-time monitoringscalabilitycontinuous improvement
Soft skills
leadershipstakeholder managementmentoringaccountabilityinnovationcommunicationteam buildinginfluencingcollaborationproblem-solving
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