Operations Support Lead
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Arizona • California • United States
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Job Level
About the role
- Provides employees with the tools needed to assist clients while resolving toxic access scenarios (may include equipment, system access, skilling, etc.)
- Remediates complex system issues escalated by Business Support Lead II's
- Designs and maintains SharePoint, creating workflows to simplify processes
- Assists operations with performance analysis to address outliers
- Partners with technology and platform engineering to test system impacts of planned updates
Requirements
- 3+ years of fraud/At Risk Persons experience and/or 2+ years of analytical experience
- Strong quantitative, critical thinking, and analytical skills
- Ability to communicate and interact with a high degree of professionalism with executive level personnel across the business
- Ability to work independently as well as part of a virtual team
- Innovative mindset with the ability to challenge the status quo
- Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines
- Experience conducting investigations involving financial crimes, fraud, or the financial industry and/or financial institution operations and products experience
- Exceptional communication skills; exhibits confidence and clarity of message through both written and verbal correspondence
- Ability to prioritize work, effective time management, initiative, and thoroughness
- Self-starter capable of analyzing and reporting independently
- Proficient in Microsoft suite and other financial industry related software
- Bachelor’s degree in a related field or equivalent work experience is preferred.
- 5+ years’ experience conducting investigations, preferably in financial crimes, At-Risk Persons, fraud, or the financial industry
- In depth knowledge and experience with Consumer products and services, and applicable compliance rules and regulations
Benefits
- Health insurance
- Professional development
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SharePointworkflowsperformance analysisfraud investigationanalytical skillsquantitative skillsfinancial crimesprocess optimizationMicrosoft Suitefinancial institution operations
Soft skills
communication skillscritical thinkingprofessionalismindependenceteam collaborationinnovative mindsettime managementinitiativethoroughnessconfidence
Certifications
Bachelor’s degree