Program Manager – Global AML & Onboarding Operations
Bank of America
Program Manager – Global AML & Onboarding Operations
Bank of America
full-time
Posted on:
Location Type: Office
Location: Charlotte • Arizona, Florida, North Carolina, Texas • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
- Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
- Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
- Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
- Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
- Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
- Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.
- Analyzes present-state for enterprise AML/KYC refresh program, and builds, socializes, and delivers a comprehensive strategy for the desired AML program change
- Represents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholders
- Partners with sponsors to support and maintain momentum and plans for the delivery of the projects
- Ensures high quality artifacts throughout the project life cycle are created, delivered, and stored in alignment with milestone requirements
- Implements best-practice routines to capture and manage the end-to-end plan of record
- Ensures stakeholder engagement and keeps them informed of progress
- Tracks and escalates risk and issues at the program level
- Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources
- Integrates end-to-end business process into program planning and decisioning processes
- Ensures clearly defined responsibilities and accountabilities for key program/project roles
- Supports team members with escalations and impediments on projects
- Adheres to and delivers on enterprise change management standards
Requirements
- At least 8 years of project/program management experience
- Experience managing People, Process, Technology Projects and understanding various technologies and infrastructure concepts
- Excellent project management skills, including the ability to prioritize work and meet deadlines
- Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
- Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
- Knowledge of structured project management methods
- Ability to lead cross-functional workgroups and champion initiatives
- Competent with MS products: Word, Excel, PowerPoint, Project, and Visio
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram managementrisk analysischange managementperformance measurementstakeholder engagementbusiness process integrationprogram planningdecision governancemilestone tracking
Soft skills
communicationnegotiationrelationship buildingproblem solvingleadershipprioritizationbusiness judgmentcollaborationinfluenceteam support
