Banfield Pet Hospital

Chief of Staff

• Lead, develop and manage associate veterinarians in their hospitals
• Drive the culture and delivery of quality care by the veterinary provider team in assigned hospitals
• Conduct regular hospital visits and quality audits for compliance
• Develop, coach, and manage associate veterinarians on technical and functional skills
• Drive recruiting, onboarding, and training of new associate and locum veterinarians
• Manage medical equipment inventory and functionality in assigned hospitals

Area Chief of Staff

• Lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures.
• Drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.)
• Partner with the Practice Manager to drive the culture and delivery of quality care.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Own doctor engagement and retention by consistently assessing risk; ensure a proactive retention strategy
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers.
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians.
• Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments.

• Lead, develop and manage associate veterinarians in their hospitals.
• Ensure Banfield can attract, develop, engage and retain doctors that deliver quality care.
• Drive the culture and delivery of quality care by the veterinary provider team.

Area Chief of Staff Veterinarian

• Lead, develop and manage associate veterinarians in hospitals.
• Ensure the delivery of quality care and meet expected hospital performance measures.
• Partner with the Practice Manager to drive culture and quality care.
• Provide effective medical leadership by driving an inclusive and collaborative work environment.
• Validate clinical skillset and alignment with quality standards of veterinary staff.
• Oversee coaching program for newly hired veterinarians to ensure productive onboarding.
• Partner with the Director of Veterinary Quality to recruit veterinary talent.
• Manage medical equipment inventory and new medical equipment requests.

• The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals.
• Drive the culture and delivery of quality care by the veterinary provider team.
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians.
• Provide medical leadership by driving an inclusive and collaborative work environment.
• Ensure compliance with clinical essentials, government regulations, and veterinary industry standards.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner.
• Collaborate with practice managers to achieve targeted KPI's through hospital performance.

Area Chief of Staff, Veterinarian

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment.
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians.
• Provide veterinary services with the expectation to spend a percentage of time seeing patients based on various factors.
• Oversee the coaching program for newly hired veterinarians.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Work with associate doctors to ensure they meet productivity goals.
• Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals.
• Deliver veterinary operations KPI's through leadership and partnership with practice managers.
• Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention.
• Establish trust with clients through effective communication and follow-up. Other job duties as assigned.

• Lead, develop and manage associate veterinarians in their hospitals to ensure quality care and performance measures.
• Drive the culture and delivery of quality care by the veterinary provider team in their assigned hospitals.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by law.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards.

• The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Responsible for the ownership and management of the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by ensuring a proactive retention strategy and creating a culture of community and engagement.
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment.
• Validate the clinical skillset of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews and audits.
• Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations.
• Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod.

• The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures.
• This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.)
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers.

• Lead, develop and manage associate veterinarians in their hospitals.
• Ensure Banfield can attract, develop, engage and retain doctors.
• Drive the culture and delivery of quality care by the veterinary provider team in assigned hospitals.
• Partner with the Practice Manager to drive quality care and consistency.
• Validate the clinical skillset and alignment with quality standards of doctors.
• Provide effective medical leadership to hospital teams.
• Deliver veterinary operations KPI's of assigned hospitals through leadership.

Manager

• Design, implement, and scale global Mars Signature culture programs and initiatives that align with our mission, values, and business goals.
• Lead and manage key moments that matter (e.g., onboarding, recognition, culture campaigns, internal rituals, enterprise-wide celebrations).
• Tailor programs to meet the diverse needs of associates across clinical, field, and corporate settings while maintaining global cohesion.
• Support the delivery of enterprise engagement surveys and associate listening strategies; help drive action planning and follow-up across teams.
• Partner with Business Unit and regional P&O teams to localize engagement strategies and foster ownership of culture efforts.
• Track program performance and continuously evolve based on data, feedback, and changing organizational needs.
• Collaborate with P&O, Communications, Diversity & Inclusion, Talent Development, and Business Unit leaders to embed culture and experience in processes and initiatives.
• Act as a culture ambassador and change agent—helping others connect their work to our shared values and purpose.
• Develop engaging communications, toolkits, and playbooks to support program awareness and adoption globally.
• Highlight and celebrate associate stories that reflect and reinforce our culture.

Associate Experience Manager

• Lead, develop and manage associate veterinarians in their hospitals.
• Drive the culture and delivery of quality care by the veterinary provider team.
• Own doctor engagement and retention by assessing risk and ensuring proactive strategies.
• Provide effective medical leadership to hospital teams.
• Validate the clinical skillset and alignment with quality standards of doctors and staff.
• Partner with Director of Veterinary Quality and Talent Acquisition to recruit veterinary talent.
• Manage the medical equipment inventory and new medical equipment requests.
• Deliver veterinary operations KPI's of assigned hospitals through leadership and partnership with practice managers.
• Ensure compliance to clinical essentials, government regulations and legislation.
• Establish trust and gain the confidence and compliance of clients.

• Lead, develop and manage associate veterinarians in hospitals.
• Ensure Banfield can attract, develop, engage, and retain doctors.
• Provide effective medical leadership to hospital teams.
• Validate clinical skillsets and alignment with quality standards.
• Manage controlled substance inventory for relief doctors.
• Drive veterinary operations KPI's.
• Partner with practice manager for hospital performance.
• Champion preventive care culture.

• The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures.
• Drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.)
• Partner with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows.
• Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Act as a brand ambassador in the local veterinary community.
• Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations.
• Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team.
• Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience.

Chief of Staff Veterinarian

Director

• Ensure all hospitals in the market deliver on performance, focused on achieving OGSMs through Five Principles, the Associate Concept and direct leadership.
• Hire, coach and develop Practice Managers.
• Partner with Director of Veterinary Quality (DVQ) and Area Chiefs of Staff to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
• Create and build a culture of Preventive Care in each hospital ensuring teams understand our foundation and the delivery of Optimum Wellness Plans.
• Develop, coach, and support each Practice Manager in assigned market to lead hospital teams so the highest quality care and service is provided to the most pets and clients, maximizing efficiency, productivity, and profitability.
• Ensure compliance with all practice protocols, policies, and procedures and with all local, state and federal laws, ensuring the safety of pets, clients and associates and the maintenance of clean, safe and organized hospitals (i.e., OSHA, Hazard Waste, business permits and assets protection audits).
• Enforce all Banfield standards, continuously building brand in connection with all medical and non-medical standards.
• Responsible for overall hospital leadership and paraprofessional retention within market.
• Develop a performance development plan (PDP) and conduct a formal review of each Practice Manager (PM) in market at least once a year; in lieu of a PM in the hospital, develop a PDP and conduct a formal review for each paraprofessional in that hospital.
• Create a culture for exceptional engagement and community with market doctors, veterinary technicians, and leaders.
• Support DVQ and ACOS in maximizing doctor engagement and retention.
• Ensure effective execution of OGSM performance including financial results for all area hospitals; partnering with the DVQ to deliver on the quality and compliance KPIs and the quality OGSM.
• Own the recruitment, hiring, coaching, supervision and mentorship of PMs, Veterinary Technicians, and paraprofessionals in assigned market.
• Manage effective doctor scheduling and ensure hospital leaders provide effective paraprofessional scheduling to meet the needs of associates, clients and business needs.
• Other job duties as assigned.

Area Chief of Staff

Area Chief of Staff

Area Chief of Staff Veterinarian

Area Chief of Staff

Area Chief of Staff, Veterinarian

Area Chief of Staff, Veterinarian

Area Chief of Staff, Veterinarian

Area Chief of Staff, Veterinarian

Area Chief of Staff, Veterinarian

Area Chief of Staff

Associate Experience Manager

Area Chief of Staff, Veterinarian

Area Chief of Staff, Veterinarian

Chief of Staff Veterinarian

Field Director