Banfield Pet Hospital

Chief of Staff

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers.
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals.
• Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations.
• Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team.
• Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes.
• Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod.
• Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps.
• Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention.
• Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care.
• Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience.
• Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
• Other job duties as assigned.

Area Chief of Staff

Affiliate Manager

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively contribute to the development and assessment of the Health and Wellbeing team’s multi-year roadmap.
• Build and maintain relationships with critical stakeholders to assess, drive, and deliver mental health and wellbeing support through established programs.
• Provide services, training, and consultations to corporate, regional, field and hospital leaders to assist in building leadership competencies and capabilities around Associate mental health and wellbeing.
• Maintain a thorough understanding of the mental health areas where we can influence and have an impact for our leaders and Associates within the organization and provide tailored programs and services to meet the needs of Associates.
• Collaborate and partner with the field P&O leaders to provide key mental health insights, information, and resources to help guide decisions in addressing Associate issues.
• Maintain consistent, accurate documentation of services and activities delivered to the Associate and leaders in our organization while ensuring professional and ethical confidentiality is strictly maintained.
• Develop materials and present on topics of expertise for Mars Veterinary Health, such as compassion fatigue, stress management, work/life balance, and other applicable mental health and wellbeing topics.
• Stay current on research and development within the industry around mental health and also veterinary-specific mental health, and cascade within Mars Veterinary Health as beneficial.
• Travel is required 30% – 40% of the time.

Mental Health & Wellbeing Partner

Human Resources

• Maintain a holistic view across P&O initiatives to support prioritization and informed decision-making.
• Ensure initiatives are clearly defined, appropriately scoped, and aligned to leadership priorities and organizational readiness.
• Translate transformation goals into clear, executable plans that account for operational realities and change capacity.
• Balance long-term strategic objectives with near-term execution requirements, adjusting plans as conditions evolve.
• Lead project management of key Transformation initiatives, including scope definition, planning, execution tracking, risk management, effective informing, and milestone delivery.
• Design and build dashboards and materials that are purpose-built to enable informed, timely decision-making and action.
• Reduce reliance on manual efforts by embedding automation and digitization into how work is planned, monitored , and assessed.
• Lead and coordinate workstreams, facilitate working sessions, and ensure alignment with transformation objectives and enterprise priorities.
• Partner with initiative owners to drive accountability, ensuring work progresses on time, within scope, and aligned to intended outcomes.
• Evaluate progress and implement mechanisms to keep initiatives on track, including operating reviews, governance routines, and progress reporting.
• Drive strategic transformation ambitions into concrete actions and measurable success criteria.
• Proactively anticipate execution risks, constraints, and downstream impacts that could affect delivery, adoption, or experience and develop mitigation strategies to resolve potential disruption.
• Deliver strategic execution for a portfolio of complex, multi-phase initiatives with material impact to associates, leaders, and business outcomes.
• Drive accountability of results across various teams and provide visibility to leaders.
• Establish execution frameworks, decision pathways, and operating rhythms that support consistent delivery.
• Design scalable processes, tools, and workflows that support execution with minimal administrative burden.
• Monitor and evaluate initiative health using leading indicators and outcome-focused measures, rather than activity-based reporting.
• Implement timely adjustments as needed to maintain momentum, experience, and quality.
• Design initiatives to work today with scalability in mind, ensuring solutions do not require rework as scope expands.
• Capture lessons learned from initiative delivery to inform future planning and execution.
• Partner closely with P&O heads, senior leaders, Centers of Expertise, and Business Units to align expectations, roles, and accountability.
• Balance multiple perspectives simultaneously, including Associate experience, operational realities, and leadership expectations.
• Act as a strategic thought partner by synthesizing complex inputs into clear insights and recommendations.
• Influence outcomes through judgment, credibility, and alignment rather than formal authority.
• Support deployment planning, including change readiness, stakeholder alignment, communications, and adoption activities.
• Ensure initiatives are implemented with strong change management principles focused on experience, clarity and sustainability.
• Collaborate with P&O Business Partners to ensure consistent execution across teams and business units.

Director, P&O – HR Transformation

Procurement

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Negotiate price, terms, conditions, and supplier returns/allowances and serve as a point of contact on contracts.
• Implement new and renewed contract terms and services through the Coupa system, coordinating with related teams.
• Develop sourcing strategies, build a scope, stakeholder map, sourcing approach and spend analysis.
• Identify current and future business needs, business capabilities and constraints.
• Define the market, cost structure and suppliers.
• Negotiate and set up confidentiality and purchasing agreements with suppliers, understanding ownership and rights as it pertains to intellectual property.
• Develop appropriate supplier relationship management strategies, analyzing cost reductions and supplier performance improvement opportunities or risks.
• Partner with Finance to determine input for the business operating plans, regularly communicating any risks and opportunities or variances versus plan.
• Maintain strong business relationships with suppliers and internal stakeholders, seamlessly incorporating appropriate strategies and tactics to creatively solve negotiations.
• Participate in ongoing purchasing process improvement efforts; evaluate and recommend best purchasing methods (formal and informal bid processes, purchase orders, disbursements, procurement cards, etc.).
• Recognize intellectual property risks, manage issues that arise and elevate appropriately in a confidential manner.
• Interpret and evaluate contract provisions, conduct research on requirements, evaluate findings, and make recommendations.
• Conduct spend, internal and market analysis, preparing, coordinating and conducting negotiations.
• Prepare purchase orders through Coupa system, ensuring completeness, accuracy, and compliance with existing policies and procedures.
• Compare quotes with the specifications and availability of good and services, placing practice wide orders accordingly.
• Demonstrate continuous effort to improve operations, decreasing turnaround times and streamlining work.
• Determine quantity, product availability and sources of supply.
• Organize, update, and retain product information files and purchase order records.
• Other job duties as assigned.

Senior Procurement Specialist – HR, Benefits, Consultants

Financial Planning and Analysis

• Program Leadership and Delivery Oversight
• Business Manager of chosen 3rd party blueprinting & implementation partners with direct management delivery against the agreed upon state of work
• Own the end-to-end program management and execution of the global finance I&H transformation initiative, ensuring timely delivery across multiple, complex workstreams including process, systems, data, and organizational change.
• Drive alignment and seamless coordination among Mars Global Services Finance (MGSF), MVH North America, Operating Units, MVHE Operating Units, and third-party implementation partners.
• Co-develop with external partners and accountable for maintaining robust governance structures, delivery frameworks, and risk management processes to ensure program milestones, dependencies, and quality standards are met.
• Continuously monitor program progress and performance, proactively identifying and resolving issues to maintain momentum and delivery excellence.
• Provide strategic guidance and influence to NA and Europe transformation team & leads, fostering a collaborative environment that promotes accountability and shared ownership of outcomes.
• Act as the primary interface between transformation teams and executive leadership, ensuring transparent communication, governance discipline, and informed decision-making.
• Prepare and present comprehensive Steering Committee updates, executive dashboards, and performance reports that clearly articulate program status, risks, and benefits realization.
• Oversee program financials, including budget management, cost control, and tracking of benefit realization metrics to ensure fiscal responsibility and value delivery.
• Champion the consistent application of PMO standards, tools, and best practices across all program workstreams to drive operational rigor.
• Build and nurture strong, trusted relationships with senior stakeholders across finance, operations, IT, and commercial functions to secure alignment and support.
• Serve as the central coordination hub between internal teams and external partners and consultants, ensuring contractual commitments and quality expectations are met.
• Facilitate cross-functional collaboration and proactive issue resolution to mitigate risks and remove barriers to program success.
• Collaborate closely change and communication resources (Internal and External) to support the development and execution of change management and communication strategies that drive adoption and readiness.
• Co-create effective tools such as communication plans, readiness assessment, and risk mitigation actions
• Ensure business units and stakeholders are prepared for key program milestones, through effective communication and engagement.
• Promote operational stability post-implementation by overseeing knowledge transfer, handover processes, and ongoing support mechanisms.

Global Finance Transformation Program Lead

• Lead, develop and manage associate veterinarians in their hospitals
• Drive a culture and delivery of quality care by the veterinary provider team
• Perform regular hospital visits and quality audits to ensure compliance
• Develop, coach, and manage associate veterinarians to deliver outstanding care
• Partner with various stakeholders to drive a successful doctor team

Area Chief of Staff Veterinarian

• Support the Category Managers in maximizing value in the assigned indirect category(s) which support the daily operation of the business.
• Responsible for the sourcing of services and leading the contracting process with those suppliers for Digital Technologies.
• Manage supplier relationships and take a lead role on cross-functional teams in the development and implementation of sourcing strategies.
• Ensure MVH Corporate functions and hospitals have an uninterrupted supply of services at the lowest overall demonstrated cost.
• Develop, foster, and maintain effective communication and relationships with all internal and external customers.
• Participate in the development, implementation, managing and monitoring of world-class supply network practices ensuring the best value to the organization.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Negotiate price, terms, conditions, and supplier returns/allowances and serve as a point of contact on contracts.
• Implement new and renewed contract terms and services through the Coupa system, coordinating with related teams.
• Develop sourcing strategies, build a scope, stakeholder map, sourcing approach and spend analysis.
• Identify current and future business needs, business capabilities and constraints.
• Define the market, cost structure and suppliers.
• Negotiate and set up confidentiality and purchasing agreements with suppliers, understanding ownership and rights as it pertains to intellectual property.
• Develop appropriate supplier relationship management strategies, analyzing cost reductions and supplier performance improvement opportunities or risks.
• Partner with Finance to determine input for the business operating plans, regularly communicating any risks and opportunities or variances versus the plan.
• Maintain strong business relationships with suppliers and internal stakeholders, seamlessly incorporating appropriate strategies and tactics to creatively solve negotiations.
• Participate in ongoing purchasing process improvement efforts; evaluate and recommend best purchasing methods (formal and informal bid processes, purchase orders, disbursements, procurement cards, etc.).
• Recognize intellectual property risks, manage issues that arise and elevate appropriately in a confidential manner.
• Interpret and evaluate contract provisions, conduct research on requirements, evaluate findings, and make recommendations.
• Conduct spend, internal and market analysis, preparing, coordinating and conducting negotiations.
• Compare quotes with the specifications and availability of good and services, placing practice-wide orders accordingly.
• Demonstrate continuous effort to improve operations, decreasing turnaround times and streamlining work.

Senior Sourcing Specialist – IT

• Lead, develop and manage associate veterinarians in their hospitals.
• Drive the culture and delivery of quality care by the veterinary provider team.
• Partner with the Practice Manager to ensure consistent care for every pet.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience.
• Validate the clinical skillset and alignment with quality standards of doctors and support staff.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Deliver veterinary operations KPI's of assigned hospitals and meet operational outcomes.

• Lead, develop and manage associate veterinarians in hospitals.
• Drive culture and delivery of quality care by veterinary provider teams.
• Oversee coaching program for newly hired veterinarians.
• Partner with talent acquisition team to recruit veterinary talent.
• Manage medical equipment inventory and equipment requests.
• Deliver highest level of veterinary care to every pet in a professional manner.

Area Chief of Staff, Veterinarian

• Lead, develop and manage associate veterinarians in hospitals to ensure quality care.
• Drive the culture and delivery of quality care by the veterinary provider team.
• Validate the clinical skillset and alignment with quality standards of staff.
• Partner with management to achieve hospital performance.
• Ensure compliance with veterinary standards through assessments and reviews.
• Create and execute plans to resolve identified gaps.

Chief of Staff Veterinarian

• Lead, develop and manage associate veterinarians in their hospitals.
• Drive culture and quality care by veterinary provider team (DVM, CVT, VA).
• Provide effective medical leadership in collaboration with practice managers.
• Validate the clinical skillset and alignment of veterinary team with quality standards.
• Oversee the coaching program for newly hired veterinarians.
• Partner with the Director of Veterinary Quality and Talent Acquisition to recruit talent.
• Deliver veterinary operations KPI's and manage performance goals.

• Lead, develop, and manage associate veterinarians in their hospitals to ensure quality care.
• Drive the culture and delivery of quality care by the veterinary provider team.
• Partner with the Practice Manager to ensure consistent care aligns with quality domains.
• Responsible for clinical leadership, veterinary services, and education of newly hired veterinarians.
• Engage in retention strategy, manage controlled substance inventory, and deliver pet care.

Project Manager

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Manage the work plan and track progress for multiple projects and initiatives, including following up with the team to ensure periodic updates (e.g., daily, bi-weekly, etc.).
• Develop project scopes and objectives, involving all relevant stakeholders.
• Deliver on projects and initiatives, to agreed scopes, budgets and timetables.
• Prioritize project resources, contractors, cost and timelines according to plan to ensure on time and within budget delivery.
• Remove impediments to team progress either directly or by partnering with the SRO PMO to find the right Associate or team to remove the impediment.
• Measure project performance using appropriate systems, tools, techniques and existing SRO measures.
• Create and possibly present project communication visuals to sponsors, leaders and other key stakeholders for each phase of the project, as well as weekly status reports.
• Continuously identify, track and bring to resolution project/program risk, issues, actions, and decisions, assessing their impact and elevating to key stakeholders and leadership to guarantee project/program deliverables are met.

Project Manager – Transformation

• Lead, develop and manage associate veterinarians in their hospitals.
• Ensure Banfield can attract, develop, engage and retain doctors.
• Drive the culture and delivery of quality care by the veterinary provider team in their assigned hospitals.
• Partner with the Practice Manager to drive a culture of quality care.
• Oversee the coaching program for newly hired veterinarians.
• Deliver veterinary operations KPI's of assigned hospitals through leadership.
• Develop a veterinary leadership talent bench and succession plan.

• Lead, develop and manage associate veterinarians in their hospitals.
• Ensure delivery of quality care and meet expected hospital performance measures.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits.
• Own doctor engagement and retention by creating a culture of community and engagement.
• Provide effective medical leadership to hospital teams.
• Validate clinical skills of doctors and veterinary staff.
• Coach newly hired veterinarians to ensure an engaging experience.
• Partner with Director of Veterinary Quality and Talent Acquisition team to recruit talent.
• Develop and maintain succession plan for assigned hospital pod.
• Ensure compliance with clinical essentials and government regulations.