Senior Analyst, Client Experience – Operations

Banfield Pet Hospital

Senior Analyst coordinating Client Experience initiatives and tracking performance for Mars Veterinary Health. Bridging data with operational execution across veterinary practices.

Posted 5/3/2026full-timeLos Angeles • California, Florida • 🇺🇸 United StatesSenior💰 $90,300 - $141,094 per yearWebsite

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Translate strategic priorities into clear actions, timelines, and deliverables across Inbound, Outbound, Virtual Care, and Operations teams.
Track execution against key initiatives, ensuring alignment, accountability, and forward progress across functions.
Identify gaps, risks, and dependencies early, escalating and resolving issues to maintain momentum.
Coordinate and track pilot programs across markets and functions, ensuring clear hypotheses, success metrics, and execution plans.
Monitor pilot performance, synthesize results, and translate findings into actionable recommendations.
Support scaling decisions by documenting outcomes, lessons learned, and operational requirements for broader deployment.
Pull and synthesize data from multiple systems and teams to create a clear view of performance across initiatives.
Develop concise reporting, dashboards, and executive-ready materials that connect data to business impact.
Conduct targeted analyses to support decision-making, including trend identification, root-cause analysis, and opportunity sizing.
Act as a central coordination point across functions, ensuring initiatives are sequenced, communicated, and executed effectively.
Support planning, testing, and rollout of new tools, processes, and workflows in partnership with Operations and Technology teams.
Maintain visibility into external and internal changes (e.g., product, pricing, system updates) and ensure alignment with contact center execution.
Develop clear, structured communications, presentations, and documentation to support leadership alignment and decision-making.
Follow up on key actions, decisions, and commitments across the leadership team to ensure execution discipline.
Serve as a trusted partner to the Director, enabling focus on strategic priorities by managing day-to-day coordination and detail.

Requirements

What you’ll need

Bachelor’s degree in Business, Analytics, Economics, Data Science, Operations, or related field
Data and project coordination experience preferred
Clinical (Vet Tech) Experience preferred
4–7 years of experience in analytics, operations, consulting, or customer experience roles with increasing responsibility
Experience supporting cross-functional initiatives, programs, or transformations in complex organizations
Demonstrated ability to translate strategy into execution, including tracking initiatives, managing dependencies, and driving follow-through
Experience working with data to generate insights and support decision-making, including performance tracking and reporting
Exposure to pilot programs, test-and-learn environments, or continuous improvement initiatives preferred
Experience in healthcare, veterinary services, multi-site retail, or other service-based industries preferred
Experience with Excel and data visualization tools (e.g., Power BI, Tableau)
Familiarity with SQL, C++, Python, data querying, or working with large datasets preferred
Exposure to CRM/contact center platforms and operational data environments a plus
Structured Problem Solving: Able to break down ambiguous problems and create clear, actionable plans
Execution Discipline: Strong follow-through, organization, and ability to manage multiple priorities without losing detail
Analytical Fluency: Comfortable working with data across multiple systems; able to synthesize insights into clear narratives
Influence & Communication: Able to work across teams, align stakeholders, and communicate clearly at all levels
Resourcefulness: Finds answers, connects dots, and moves work forward without waiting for perfect inputs or direction.

Benefits

Comp & perks

Competitive salary with paid time off & holidays so you can spend time with the people you love.
Medical, dental, and vision insurance for you and your loved ones.
Fertility and family-building assistance.
Paid Parental leave.
Practice Paid Basic Life Insurance.
Practice Paid Short- and Long-Term Disability.
Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
Commuter Benefits.
Legal Plan.
Health Savings Account & Flexible Spending Account.
Mental health support and resources.
Paid Volunteering.
Optimum Wellness Plans® for up to three pets.
Continuing Education allowance & MED hours for eligible positions.
Student Debt Relief (for full-time DVMs).
A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproject coordinationperformance trackingreportingdata visualizationSQLC++PythonExceldata querying

Soft Skills

structured problem solvingexecution disciplineanalytical fluencyinfluencecommunicationresourcefulnessorganizationstakeholder alignmentcross-functional collaborationdetail orientation