Banco Mercantil

Customer Success Manager

• Management of the CRM platforms used by the frontline for customer service and conducting business;
• Management of projects and the maintenance/support backlog;
• Development and proposal of customer-focused business and technology strategies;
• Collaboration with frontline teams to evaluate improvements and enhancements to the CRM platforms.

CRM Platforms Coordinator

General Counsel

• Draft, negotiate, and review complex and corporate contracts;
• Provide consultative legal advice to business areas, focusing on the identification, analysis, and mitigation of legal and regulatory risks;
• Provide legal support for strategic projects, partnerships, and new business initiatives;
• Structure and negotiate critical clauses and non-standard contracts;
• Interact with internal and external clients, conducting negotiations aligned with contractual best practices and regulatory compliance.

Mid-level Lawyer

Procurement

• Manage the IT contracts portfolio;
• Lead contract renewals, competitive bidding processes and negotiations with suppliers;
• Manage processes and contracts within the ERP system;
• Apply market best practices in procurement and negotiation.

CRM Platforms Coordinator

Mid-level Lawyer

Procurement Analyst (Mid-level)