BancFirst

Branch Manager – Business Development Officer

BancFirst

full-time

Posted on:

Location Type: Office

Location: Oklahoma City • Oklahoma • United States

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About the role

  • Responsible for the dual purpose of managing daily branch operations and driving aggressive business growth.
  • This role focuses on acquiring new commercial and high-net-worth retail relationships, increasing deposit market share, and originating loans.
  • Simultaneously leading branch staff, ensuring regulatory compliance, and enhancing the bank’s community presence.
  • Manage the day-to-day operations of the branch including all Banker functions such as paying and receiving teller transactions, opening new accounts, making referrals of BancFirst products and all other Personal Banker duties.
  • Manage the customer service level of the Universal Bankers and Tellers.
  • Extraordinary customer service will be required at all times.
  • Responsible for coaching, counseling, and disciplinary action of branch personnel.
  • Hold weekly operational and sales related meetings with all employees.
  • Conduct monthly score card performance reviews with each employee.
  • Analyze customer base and current sales strategies and identifying opportunities to increase sales and profits.
  • Perform market research to identify new opportunities and engage with executives to establish strategies pursuing those new opportunities.
  • Make external sales calls to potential customers.
  • Sell bank products including deposit products, treasury services, loans and lines of credit.
  • Network through community involvement and projects.

Requirements

  • Minimum of 5+ years in financial services, with proven experience in sales, business development, and staff supervision.
  • Ability to motivate staff and assist in maintaining goals.
  • Maintain the highest standards of customer service and promptly respond to customer complaints.
  • Proficient in opening new accounts, servicing accounts, and working in a teller position.
  • Able to interact with other offices and departments for accurate resolutions to problems/errors, in addition to the timely completion of job tasks.
  • Flexible and able to work additional hours when crucial to the branch environment.
  • Customer and Employee conflict management.
  • Knowledge of sales tools and presentation.
  • Knowledge of federal, state, and bank policy, procedure and regulations.
  • Critical thinking skills.
  • Excellent interpersonal, listening, verbal and written communication skills.
  • Must be able to work well under stress and deadlines.
  • Timely completion of compliance training.
  • Bachelor’s degree in Business, Finance, or related field preferred.
Benefits
  • Hometown service, statewide strength.
  • BancFirst is committed to investing in the future of Oklahoma communities.
  • Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesbusiness developmentstaff supervisioncustomer serviceaccount servicingteller transactionsmarket researchloan originationdeposit productstreasury services
Soft Skills
motivationconflict managementcritical thinkinginterpersonal skillslistening skillsverbal communicationwritten communicationflexibilitystress managementgoal setting
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Finance