BancFirst

Administrative Assistant

• Assist Personal Trust Administrators
• Prepare client review reports
• Scan trust information to electronic archive
• Assist with client phone calls
• Assist customers while Trust Administrators are out or unavailable
• Foster positive customer/client relations
• Assist with special projects
• Other job related duties as assigned

Personal Trust Administrative Assistant

Business Development Rep

• Responsible for the dual purpose of managing daily branch operations and driving aggressive business growth.
• This role focuses on acquiring new commercial and high-net-worth retail relationships, increasing deposit market share, and originating loans.
• Simultaneously leading branch staff, ensuring regulatory compliance, and enhancing the bank’s community presence.
• Manage the day-to-day operations of the branch including all Banker functions such as paying and receiving teller transactions, opening new accounts, making referrals of BancFirst products and all other Personal Banker duties.
• Manage the customer service level of the Universal Bankers and Tellers.
• Extraordinary customer service will be required at all times.
• Responsible for coaching, counseling, and disciplinary action of branch personnel.
• Hold weekly operational and sales related meetings with all employees.
• Conduct monthly score card performance reviews with each employee.
• Analyze customer base and current sales strategies and identifying opportunities to increase sales and profits.
• Perform market research to identify new opportunities and engage with executives to establish strategies pursuing those new opportunities.
• Make external sales calls to potential customers.
• Sell bank products including deposit products, treasury services, loans and lines of credit.
• Network through community involvement and projects.

Branch Manager – Business Development Officer

Customer Support

• Responsible for the opening of new accounts
• Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
• Responsible for maintaining legal documents
• Daily balancing of cash and GL accounts
• Receiving and processing information for incoming and outgoing wires
• Utilize Connections and the On boarding process to grow customer relationships
• Extraordinary customer service at all times
• Perform other job related duties and projects as assigned

Customer Service Representative – Sales Support

• Responsible for opening new accounts
• Utilize Connections and the On-boarding process to grow customer relationships
• Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
• Serve as Safe Deposit Box guardian and maintain proper procedures in dealing with safe deposit boxes.
• Responsible for maintaining legal documents
• Promote BancFirst services through cross selling banking products to new and existing clients
• Perform other job related duties and projects as assigned

Customer Service Representative – Safe Deposit, Operations

Implementation Specialist

• Responsible for the timely & accurate implementation and maintenance of customer service forms
• Crosstrain and become a backup on platform set ups and customer WebEx trainings
• Assist with account analysis billing, creation and maintenance of various reports
• Display strong communications skills in explaining and administering products/services
• Assist Treasury Management Officers with resolving operational issues related to forms completion
• Provide feedback regarding the success/deficiencies of existing products and protocols
• Regular and consistent attendance and punctuality is an essential function

Treasury Services and Digital Banking Implementation Specialist

• Responsible for the timely & accurate implementation and maintenance of customer service forms
• Crosstrain and become a backup on platform set ups and customer WebEx trainings
• Responsible for a full understanding and knowledge of our treasury products and services
• Assist with account analysis billing, creation and maintenance of various reports
• Displays strong communication skills, proficiency and professionalism in explaining and administering products/services
• Assists Treasury Management Officers with researching and resolving operational issues
• Provides feedback to Treasury Services and Digital Banking Management regarding the success/deficiencies of existing products and processes

Treasury Services, Digital Banking Implementation Specialist

• Responsible for the opening of new accounts
• Utilize Connections and the On-boarding process to grow customer relationships
• Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
• Responsible for maintaining legal documents
• Promote BancFirst services through cross selling banking products to new and existing clientele
• Extraordinary customer service at all times
• Perform other job related duties and projects as assigned

Customer Service Representative

Bilingual

• Paying and Receiving Teller for retail and commercial businesses
• Receives and processes multiple transactions with emphasis on accuracy
• Sells money orders and official checks
• Promotes BancFirst services through cross selling banking products to new and existing clientele
• Consistent execution of policies and procedures
• Perform other job related duties or special projects as assigned

Bilingual Teller

Network Engineer

• Provide mentorship and guidance for junior network administrators and engineers
• Team lead for implementing complex and routine short and long range projects related to network systems, software, hardware, upgrades and infrastructure
• Day to day administration and maintenance of bank local and wide area network infrastructure, including network equipment, software, circuits
• Administrative duties related to the VoIP communications infrastructure and associated systems, including phones, voice recordings, call center software, and other collaboration tools
• Conduct network and systems upgrades, including switches, routers, servers, phones, battery backups, and other network related equipment
• Schedules network maintenance and server downtime to be performed during off-peak hours
• Properly notifies users and affected vendors of any scheduled outages via standard Change Management processes
• Reacts and responds to outages in a timely manner, providing excellent transparency and flow of communication while troubleshooting and/or escalating appropriately
• Develops and maintains technical documentation for the department
• Tracks and maintains inventories for software, hardware, and other equipment
• Conducts regular disaster recovery and business continuity tests
• On Call duty rotations
• Provides high level technology support, serving as an escalation path for peer technology groups such as the help-desk and application support teams, if and when they encounter issues beyond their means or outside the scope of their responsibility
• Occasional in-state travel required and occasional evenings and weekends
• Regular and consistent attendance is an essential function of the position

Senior Network Engineer

Analyst

• Provide support in the on-going credit evaluation of existing and prospective customers
• Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money
• Preparing financial analysis and financial ratio analysis
• Preparing industry research
• Underwrite credit requests to the standards of bank policy and procedures, as well as SBA SOP
• Preparing loan memorandums
• Review loan memorandums within BancFirst and provide additional underwriting to ensure the memorandum meets SBA standards
• Research, identification, and development of loan opportunities
• Prepare term sheets for credit requests
• Prepare annual Loan Reviews for SBA loans within the Commercial Capital portfolio, inclusive of needed financial analysis
• Maintain accurate and up to date tracking of all credit applications and participate in weekly production meetings to discuss progress, priorities, and outstanding items
• Refer relevant customers to other BancFirst service providers (Insurance, Trust, Merchant Services, etc.), if not done so by the Loan Officer

SBA Credit Analyst

Security Analyst

• Monitor, investigate, and respond to security alerts.
• Manage network security technologies, such as firewalls, to include implementing rules, segmenting networks, troubleshooting issues, and updating technologies.
• Monitor and administer endpoint protection solutions, such as end point protection or anti-malware.
• Monitor vulnerability management systems and report status of vulnerabilities to technicians.
• Manage and monitor identity management solutions.
• Conduct threat research and assess cybersecurity practices.
• Implement, monitor, and troubleshoot encryption technologies, such as VPN.
• Develops and maintains technical documents and flow diagrams for the department.
• Apply cybersecurity expertise in assessing and addressing applications, systems, networks, and hardware.
• Occasional in-state travel required with occasional evenings and weekends.
• Performs other job-related duties as assigned.