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Treasury Client Services Manager
BancFirstTreasury Client Services Manager responsible for leading and delivering exceptional customer service in a banking environment. Handling escalated issues and collaborating with service operations team.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Treasury Services and Banking Operations, with a strong focus on delivering exceptional customer service and managing team performance. Proficient in process improvement and employee development within a high-pressure environment.
Highest-signal resume keywords
Treasury Services ManagementBanking Operations ExperienceTeam LeadershipCustomer Service ExcellenceCritical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Treasury ServicesBanking OperationsProcess ImprovementEmployee TrainingMicrosoft OfficeBanking Software Applications
Soft Skills
Customer Service SkillsCritical Thinking SkillsAbility to Multi-taskOrganizational SkillsStress Management
Industry Keywords
Client ServicesEscalated Client IssuesImplementation NeedsProcesses and Guidelines
About the role
Key responsibilities & impact- Responsible and accountable for leading the Treasury Client Services team in delivering high quality, extraordinary customer service to both internal and external clients.
- Handle escalated client service issues, and employee training and development.
- Maintain accurate and up to date Treasury Client Services processes, guidelines and procedures.
- Provide feedback to Treasury Services leadership regarding the success or deficiencies of existing processes or guidelines.
- Work closely with the Treasury Service Operations team and assist customers with complex implementation needs.
Requirements
What you’ll need- Minimum of 5 years in Banking Operations and/or Treasury Services
- Minimum of 2 years in managing a team
- Excellent customer service skills
- Critical thinking skills
- Must work well under stress and deadlines
- Ability to multi-task, organize and prioritize
- Ability to acquire an understanding of Treasury Services
- Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications.
- Bilingual (Spanish) a plus.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development