Treasury Client Services Manager

BancFirst

Treasury Client Services Manager responsible for leading and delivering exceptional customer service in a banking environment. Handling escalated issues and collaborating with service operations team.

Posted 7/10/2026full-timeOklahoma City • Oklahoma • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible and accountable for leading the Treasury Client Services team in delivering high quality, extraordinary customer service to both internal and external clients.
Handle escalated client service issues, and employee training and development.
Maintain accurate and up to date Treasury Client Services processes, guidelines and procedures.
Provide feedback to Treasury Services leadership regarding the success or deficiencies of existing processes or guidelines.
Work closely with the Treasury Service Operations team and assist customers with complex implementation needs.

Requirements

What you’ll need

Minimum of 5 years in Banking Operations and/or Treasury Services
Minimum of 2 years in managing a team
Excellent customer service skills
Critical thinking skills
Must work well under stress and deadlines
Ability to multi-task, organize and prioritize
Ability to acquire an understanding of Treasury Services
Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications.
Bilingual (Spanish) a plus.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Treasury ServicesBanking OperationsProcess ImprovementEmployee TrainingMicrosoft OfficeBanking Software Applications

Soft Skills

Customer Service SkillsCritical Thinking SkillsAbility to Multi-taskOrganizational SkillsStress Management