Customer Service Representative – Safe Deposit, Operations
BancFirst
full-time
Posted on:
Location Type: Office
Location: Duncan • Oklahoma • United States
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About the role
- Responsible for opening new accounts
- Utilize Connections and the On-boarding process to grow customer relationships
- Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
- Serve as Safe Deposit Box guardian and maintain proper procedures in dealing with safe deposit boxes.
- Responsible for maintaining legal documents
- Promote BancFirst services through cross selling banking products to new and existing clients
- Perform other job related duties and projects as assigned
Requirements
- Must possess the ability to work well with people and enjoy heavy customer service tasks.
- Previous banking experience and/or customer service experience in related field preferred
- Knowledge of policies and procedures as well as federal guidelines
- Ability to acquire an understanding of BancFirst products and services
- Proficient in computer usage, strong knowledge of Microsoft Office
- Able to communicate professionally both verbally and in writing
- Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner
- Must be flexible and able to work additional hours when needed
- Critical thinking skills
- Work well under stress and deadlines while managing multiple tasks
- Must demonstrate a business professional image and demeanor at all times
- Attendance and punctuality is an essential function of the job.
Benefits
- BancFirst is committed to investing in the future of Oklahoma communities.
- Hometown service, statewide strength.
- Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account maintenancecheck ordersstop paymentsATM disputescheck card disputesbalance inquiriesbalance transferslegal document maintenancecross sellingcustomer service
Soft Skills
customer servicecommunicationcritical thinkingflexibilitystress managementtime managementprofessional demeanorinterpersonal skillsproblem resolutionteam collaboration