Customer Service Representative – Sales Support
BancFirst
full-time
Posted on:
Location Type: Office
Location: Duncan • Oklahoma • United States
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About the role
- Responsible for the opening of new accounts
- Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
- Responsible for maintaining legal documents
- Daily balancing of cash and GL accounts
- Receiving and processing information for incoming and outgoing wires
- Utilize Connections and the On boarding process to grow customer relationships
- Extraordinary customer service at all times
- Perform other job related duties and projects as assigned
Requirements
- Must possess the ability to work well with people and enjoy heavy customer service tasks
- Previous banking experience and/or customer service experience in related field preferred
- Ability to acquire an understanding of BancFirst products and services
- Proficient in computer usage, strong knowledge of Microsoft Office
- Able to communicate professionally both verbally and in writing
- Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner
- Must be flexible and able to work additional hours when crucial to the branch environment
- Critical thinking skills
- Work well under stress and deadlines while managing multiple tasks
- Must demonstrate a business professional image and demeanor at all times
- Attendance and punctuality is an essential function of the job
- Bilingual (Spanish) a plus
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
- Excellent benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account maintenancecheck ordersstop paymentsATM disputesbalance inquiriesbalance transferscash balancingGL accounts balancingwire processingMicrosoft Office
Soft Skills
customer servicecommunicationcritical thinkingflexibilitystress managementtime managementprofessional demeanorinterpersonal skillsproblem resolutionpunctuality