Customer Service Representative
BancFirst
full-time
Posted on:
Location Type: Office
Location: Collinsville • Oklahoma • United States
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About the role
- Responsible for the opening of new accounts
- Utilize Connections and the On-boarding process to grow customer relationships
- Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
- Responsible for maintaining legal documents
- Promote BancFirst services through cross selling banking products to new and existing clientele
- Extraordinary customer service at all times
- Perform other job related duties and projects as assigned
Requirements
- Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks
- Previous banking experience and/or customer service experience in related field preferred
- Knowledge of policies and procedures as well as federal guidelines
- Ability to acquire an understanding of BancFirst products and services
- Proficient in computer usage, strong knowledge of Microsoft Office
- Able to communicate professionally both verbally and in writing
- Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner
- Must be flexible and able to work additional hours when crucial to the branch environment
- Critical thinking skills
- Work well under stress and deadlines while managing multiple tasks
- Must demonstrate a business professional image and demeanor at all times
- Attendance and punctuality is an essential function of the job
- Bilingual (Spanish) a plus
Benefits
- Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
banking experiencecustomer service experienceaccount maintenancecheck ordersstop paymentsATM disputesbalance inquiriesbalance transfersknowledge of federal guidelinesMicrosoft Office
Soft Skills
customer servicecommunication skillscritical thinkingflexibilityability to work under stresstime managementinterpersonal skillsprofessional demeanorpunctualityability to work with diverse individuals