Customer Service Telebanker, Part Time
BancFirst
part-time
Posted on:
Location Type: Office
Location: Oklahoma City • Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interacts with customers by phone as a Customer Service Representative
- Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers
- Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation
- Provides accurate account maintenance
- Provides extraordinary customer service
- Practices security procedures and protects customer confidentiality and privacy
- Perform other duties and special projects as requested
- Regular and consistent attendance and punctuality is an essential function of this position.
Requirements
- Customer service orientation with effective problem solving abilities
- Outstanding listening and communication skills, both written and verbal
- Willing to handle customer questions and concerns with efficiency and diplomacy
- Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications
- Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking
- Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
- Detail oriented and able to manage multiple tasks
- Strong attention to detail with high concern for data accuracy
- Developed critical thinking and decision making skills
- Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.
Benefits
- Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account maintenanceproblem solvingdata accuracy
Soft skills
customer service orientationlistening skillscommunication skillsdiplomacyattention to detailcritical thinkingdecision makingflexibility