Baggallini

Account Support Representative

Baggallini

full-time

Posted on:

Location Type: Hybrid

Location: Pickerington • Ohio • United States

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About the role

  • Manage the daily execution of the orders within your assigned account base.
  • Analyze shipment potential, proposing execution recommendations or solutions, juggling multiple priorities, working to achieve key customer and corporate milestones.
  • Process new orders in a timely manner, which can arrive in multiple ways (EDI, B2B, Manual, Uploads) and with both immediate and future ship dates.
  • Resolve any receipt issues (from pricing to supply and anything in between).
  • Foster key sales partnerships through regular communication.
  • Act as the internal point of contact for your assigned accounts, addressing their requests and collaborating with sales on communication with them.
  • Collaborate with key departments such as Inventory Management, Credit, DC, Production, Transportation, etc.

Requirements

  • Requires a minimum of bachelor’s degree with 2-5+ years of Account Support/Customer Service or equivalent experience.
  • Ability to build strong internal and external relationships and partner collaboratively.
  • Ability to be flexible, learn quickly and adapt to change.
  • Ability to keep track of, and follow through on, multiple situations or issues at a time.
  • Needs to be motivated, with an ability to work independently, and as a part of a team.
  • Must have excellent organizational and time management skills.
  • Must be comfortable in a fast-paced, evolving work environment with shifting priorities.
  • Excellent written, verbal, and visual communication skills.
  • Strong problem-solving mindset with attention to detail.
  • Experience with Microsoft Suite and Artificial Intelligence Tools, Exenta knowledge is a plus.
  • Alignment with RG Barry’s values of trust, ambition, inclusion, creativity, responsibility, and teamwork.
Benefits
  • Medical
  • Dental
  • Vision
  • Short Term Disability (100% Company Paid)
  • Long Term Disability (100% Company Paid)
  • Basic Life Insurance (100% Company Paid)
  • Voluntary Life Insurance
  • Accident
  • Critical Illness
  • 401(k) with Company Contributions
  • Legal and Identity Theft Coverage
  • Generous Team Member Discount
  • Education Assistance
  • Scholarships for Team Member’s Children
  • 8 Paid Holidays
  • One Week of Paid Summer Vacation
  • One Week of Paid Winter Vacation
  • Generous PTO
  • Hybrid Work Schedule
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account SupportCustomer ServiceOrder ProcessingProblem SolvingAttention to Detail
Soft Skills
Relationship BuildingCollaborationFlexibilityAdaptabilityOrganizational SkillsTime ManagementCommunication SkillsMotivationTeamwork
Certifications
Bachelor's Degree