Customer Experience Representative
B-Stock Solutions
full-time
Posted on:
Location Type: Remote
Location: Florida • Utah • United States
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Salary
💰 $19 - $20 per hour
About the role
- Deliver a personalized, positive customer experience through various forms of contact
- Inbound telephone support
- Web-based chat support
- Email Support
- Submit suggestions for improvement to streamline current processes
- Advocate on behalf of the customers internally by proactively identifying areas of opportunity
- Assist customers with account creation and troubleshooting
- Communicate with customers and third-party suppliers ensuring a smooth transaction process
- Review customer applications to process them in a timely manner
- Complete ongoing and one-time projects to the benefit of customers and internal teams
Requirements
- High School Diploma/GED Certificate
- Positive attitude, hard working, flexible with changing priorities, and eager to learn
- Excellent written and verbal English, reading comprehension, and judgment skills
- Ability to come up with meaningful solutions, even if that means thinking outside the box
- High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
- Love technology
- Think personalized responses are the bomb (even when using a canned/macro)
- Ability to work independently or as part of a team to accomplish goals
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
positive attitudeflexibilityeagerness to learnexcellent written communicationexcellent verbal communicationreading comprehensionjudgment skillsproblem-solvingemotional intelligenceteamwork
Certifications
High School DiplomaGED Certificate