B-Stock Solutions

Product Manager

• Drive discovery, prioritization, and execution for payment systems including invoicing, disbursements, automated billing, and payment method infrastructure — while staying flexible to take on adjacent product areas as needs evolve.
• Manage the full lifecycle of integrations with payment vendors such as Stripe, GetBalance, NetSuite, and future partners — from discovery and scoping through launch and iteration.
• Define, track, and continuously improve payment-related KPIs including Time to Pay, payment success rates, and failure/chargeback rates.
• Translate complex financial and technical requirements into detailed PRDs, user stories, and acceptance criteria that engineering teams can execute with minimal back-and-forth.
• Proactively surface and address risks related to fraud, payment compliance, and reconciliation gaps before they become customer-facing issues.
• Collaborate closely with engineering, finance, operations, and account management to resolve integration challenges and ship reliable payment features.
• Develop strong working knowledge of payment flows, reconciliation processes, and vendor capabilities to effectively represent the domain in cross-functional discussions.
• Partner with account management and engineering to manage payment-related client migrations and technical onboarding with minimal disruption.
• Clearly articulate product strategy, tradeoffs, and feature rationale to leadership, engineering, and client-facing teams across all areas you support.
• Keep up with product best practices, payment industry trends, emerging vendors, and relevant regulatory developments to continuously improve the areas you own.

Product Manager – Payments

Operations

• Exercises independent judgment within their scope of work to review and resolve workflow issues with accuracy and consistency.
• Navigates ambiguity by weighing trade-offs, considering downstream impacts, and aligning actions with team and company objectives.
• Defines and executes efficient workflows to ensure listings are created and reviewed within established SLAs.
• Strategically divides master inventory files into optimized listings using seller-specific standards and subject matter expertise to maximize recovery and velocity.
• Partners with cross-functional teams to design listing strategies that exceed client expectations while balancing efficiency, accuracy, and scalability.
• Drives success by identifying and implementing process improvements, adapting to client changes and enhancing tool functionality and efficiency through specialized knowledge in online transactions
• Leverages automation tools (e.g., AI, Excel macros) to streamline repetitive steps and increase efficiency.
• Tracks and reports listing metrics to drive accountability and continuous improvement.
• Supports onboarding of new sellers and locations, ensuring standardized and scalable processes.
• Leads ongoing and ad hoc projects in support of clients and internal stakeholders.
• Tracks and documents order status between sellers and buyers to ensure timely resolution and minimize disputes.
• Monitors account and category performance to recommend competitive pricing strategies for future inventory.
• Ensures inventory is properly allocated across sales methods to align with departmental and client objectives.
• Reviews aging inventory and adjusts sales method or pricing strategies to meet performance targets.

Operations Specialist

Collections

• Execute outbound collections efforts to resolve past-due balances in a professional and timely manner.
• Respond to inbound payment inquiries and customer account issues using systems such as NetSuite, Salesforce, Slack, and related tools.
• Apply and reconcile payments across multiple platforms (Stripe, ACH, wires, Plastiq, Net Terms), resolving short payments, unapplied balances, failed transactions, and discrepancies.
• Investigate and resolve chargebacks, disputes, and payment processing issues.
• Manage order cancellations, refunds, and bid blocking/unblocking in accordance with company policy.
• Maintain accurate AR aging and detailed documentation of collection activity and account adjustments.
• Monitor customer payment behavior and AR aging to identify delinquent or high-risk accounts.
• Conduct credit reviews for new and existing customers using tools such as Dun &amp; Bradstreet and internal financial data.
• Recommend credit holds, payment restrictions, or term adjustments in accordance with company guidelines.
• Support credit approval workflows and documentation requirements.
• Maintain compliance with financial controls and audit standards.
• Analyze aging reports, payment activity, and dispute trends to identify patterns, root causes, and opportunities to improve collections performance.
• Support resolution of complex, high-value, or sensitive accounts in partnership with leadership and cross-functional teams.
• Assist with large-balance or high-risk customer cases by providing account analysis, documentation, and payment history insights.
• Track delinquency trends, recovery performance, and financial risk exposure to support team reporting.
• Contribute to collections performance reporting and maintain audit-ready documentation for account adjustments and credit-related decisions.
• Identify recurring payment issues and share insights to support process improvements and risk mitigation efforts.
• Prioritize workload effectively using Salesforce and other internal systems.
• Partner cross-functionally with Sales, Customer Success, and Finance to resolve payment issues and improve customer experience.

Product Manager – Payments

Operations Specialist

Credit & Collections Representative