B-Stock Solutions

Customer Support

• Deliver a personalized, positive customer experience through various forms of contact
• Inbound telephone support
• Web-based chat support
• Email Support
• Submit suggestions for improvement to streamline current processes
• Advocate on behalf of the customers internally by proactively identifying areas of opportunity
• Assist customers with account creation and troubleshooting
• Communicate with customers and third-party suppliers ensuring a smooth transaction process
• Review customer applications to process them in a timely manner
• Complete ongoing and one-time projects to the benefit of customers and internal teams

Customer Experience Representative