Install, configure, maintain, diagnose, and repair Azenta C&I hardware and software systems at customer locations.
Perform preventive maintenance and system inspections to ensure equipment reliability and compliance with quality standards.
Interface directly with customers to support service agreements, meet SLA expectations, and promote a positive service experience.
Maintain a safe, clean, and compliant working environment in accordance with Azenta and customer policies.
Obtain and maintain required equipment service and operational certifications.
Document all service activities through service, status, and performance reports.
Respond effectively to escalations, equipment downtime, and changing operational priorities.
Serve as a point of contact for both customers and internal Azenta stakeholders.
Provide regular system performance summaries, including event tracking, issue analysis, and root‑cause / corrective action reporting.
Support additional KPI reporting requirements during the contract period.
Assist with sample migrations, including transfer from legacy formats into customer stores as needed.

Requirements

Associate of Science (AS) degree, technical certificate, or equivalent practical experience.
A minimum of 5 years of relevant hands‑on technical experience or comparable military technical training.
Strong electrical and mechanical troubleshooting capabilities.
Ability to diagnose system issues using a structured, methodical approach and implement corrective actions independently.
Clear and professional communication skills, with the ability to interact effectively with customers and colleagues.
Demonstrated reliability, accountability, and commitment to resolving customer issues.
Proficiency with PCs and Windows‑based operating systems; experience with databases or Oracle‑based systems is beneficial.
Valid driver’s license, strong driving record, and ability to travel.
Eligibility to pass required background screenings.

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

electrical troubleshootingmechanical troubleshootingsystem diagnosticspreventive maintenanceissue analysiscorrective action reportingsample migrationslegacy format transfer

Soft Skills

clear communicationprofessional communicationcustomer interactionreliabilityaccountabilitycommitment to customer issues

Certifications

Associate of Science (AS) degreetechnical certificateequipment service certifications