Azamara Cruises

Manager

• Responsible for managing key aspects of Azamara’s global treasury function, including cash and liquidity management, banking operations, hedging, bonding, and treasury policies, reporting, and controls.
• Assist in implementing treasury strategies aligned with Azamara’s financial objectives and growth plans.
• Provide analysis and recommendations on treasury matters, market trends, and opportunities.
• Support capital structure planning, debt financing, and risk mitigation strategies.
• Coordinate hedging activities and ensure compliance with internal and external requirements.
• Prepare treasury reports, forecasts, and scenario analyses for leadership review.
• Assist AVP of Finance with lender relationships and compliance requirements.
• Support adoption of treasury technology solutions and process automation to improve efficiency and reporting.
• Mentor and guide treasury staff; foster collaboration and continuous learning.
• Monitor short- and long-term liquidity positions; ensure adequate funds for operating and capital needs.
• Manage domestic and international cash operations, banking relationships, merchant processors, and corporate credit card programs.
• Implement and maintain treasury policies, procedures, and controls.

Senior Treasury Manager

Sales

• Service direct guests and travel partners for Australia and New Zealand market
• Handle inbound and outbound communication (calls, emails, faxes, mail) from travel partners
• Review and act on sales calls and inquiries
• Create selling opportunities based on interactions
• Manage existing bookings including changes and payments
• Keep accurate history of reservations and transactions
• Perform outbound calls for various programs (e.g., Suite Deposit) and handle guest complaints
• Manage shared email inboxes for customer service and bookings
• Attend training and perform other job-related duties as required

Cruise Sales Agent

Call Center Representative

• Responsible for day-to-day management of the contact center reservations team.
• Coaching and counselling on sales and service techniques.
• Motivational force for employees.
• Support Manager and Director with special projects and daily operational needs.
• Collaborate and partner with peers and leaders.
• Maintain harmony among workers and resolve grievances.
• Manage the operation of the team for efficiency and production.
• Analyze trend reporting to identify operational opportunities.
• Monitor individual, team, and call center results to act on performance trends.
• Handle interaction with escalated customers.

Contact Center Supervisor

Graphics Designer

• Design and produce visual assets for print and digital media (brochures, flyers, catalogs, email layouts, social media graphics, power points).
• Create logos, icons, and vector illustrations using Adobe Illustrator.
• Perform photo editing and mockups in Adobe Photoshop.
• Develop multi-page layouts in Adobe InDesign.
• Assist with digital design projects using Adobe XD and Figma.
• Support basic video editing and motion graphics using Premiere Pro and After Effects.
• Utilize AI tools for photo editing and creative enhancements.
• Collaborate with the creative team to ensure brand consistency.
• Manage multiple projects and deliver high-quality work on time.

Junior Graphic Designer, International

• Process and manage group reservations, including creating new bookings, updating existing reservations, and coordinating payments and documentation.
• Serve as the main point of contact for travel partners, group leaders, and guests, addressing inquiries, special requests, and escalated issues with professionalism and efficiency.
• Apply cruise line policies, promotions, and pricing guidelines to group bookings while ensuring accuracy and adherence to company standards.
• Work closely with Revenue Management, Sales, and Onboard Services to streamline group operations and maximize revenue.

Contact Center Concierge

Junior Graphic Designer

Consultant

• Promoting sales directly to consumers via outbound phone calls
• Establishing and maintaining high-quality relationships with customers
• Managing a contact database to track client travel trends and preferences
• Acquiring comprehensive knowledge about the travel industry and Azamara offerings
• Participating in daily team meetings and sales training sessions
• Engaging in department-approved mass email campaigns targeting specific customer profiles

Personal Consultant

• Provide personalized service to Travel Partners and Direct Guests across EMEA and the UK
• Handle inbound and outbound calls, emails, and correspondence in line with regional service standards
• Respond promptly to sales inquiries and identify upsell or cross-sell opportunities
• Manage existing bookings, including modifications, payments, and guest preferences
• Assist with special requests, accessibility accommodations, and bespoke travel needs
• Oversee re-accommodations or redeployments and ensure accurate handling of refunds and cancellations
• Manage guest preferences related to Future Cruise Credits (FCCs) and maintain accurate client records
• Support EMEA Sales Managers in growing key accounts and achieving sales targets
• Collaborate with internal teams (Operations, Revenue, Marketing, and IT) to resolve guest and partner issues efficiently
• Participate in department initiatives, performance projects, and training as required

Infrastructure Engineer

• Oversee all aspects of Cloud Infrastructure currently on AWS and Azure
• Design and engineer platforms for enterprise infrastructure
• Manage internal projects from requirements gathering to post-implementation
• Ensure performance optimization for mission-critical services
• Perform all backup and disaster recovery actions
• Understand financial aspects and costs of delivering technology solutions
• Proactively improve quality and efficiency through automation
• Stay current with new technology options and evaluate vendor products
• Troubleshoot and resolve issues across all platforms and application domains
• Manage and maintain AWS API Gateways

Procurement

• Lead and execute both strategic and operational aspects of marine fuel and lubricants procurement for a global cruise fleet.
• Develop supplier strategy, negotiate contracts, manage risk, and ensure timely, compliant fuel delivery at optimal cost.
• Integrate sustainability initiatives and alternative fuels, while maintaining high standards of operational execution and documentation.
• Develop and implement fuel procurement strategies across key bunker regions; manage supplier portfolio and performance.
• Negotiate multi-year agreements (premiums, indices, delivery terms, sustainability clauses) and tactical terms (uplift windows, barge fees).
• Execute daily fuel purchases, convert demand plans into POs, and schedule barge deliveries.
• Monitor global fuel markets and recommend timing/volume adjustments.
• Ensure compliance with IMO 2020/emissions rules, SOPs, and documentation standards.
• Integrate alternative fuels (LNG, biofuels, methanol) into procurement plans and align with emissions targets.
• Track and report KPIs: cost savings, supplier OTD/spec quality, deviation rates, and sustainability milestones.
• Liaise with cross-functional teams (Marine Ops, Energy Management, Vessel Ops, Scheduling, AP, Legal) to resolve delivery issues and optimize supply plans.
• Maintain accurate order files, BDNs, compliance documentation, and support QBRs and corrective actions.

Fuel Procurement and Purchase Manager

Performance Marketing

• Develop and execute audience-first, insight-driven paid media strategies aligned with brand priorities that maximize relevance and ROI
• Lead development and execution of comprehensive digital and traditional paid advertising strategies aligned with business goals and target demographics
• Oversee paid advertising, SEO/SEM, traditional channels, programmatic advertising, CTV, display and retargeting, paid social media, and other digital channels
• Implement test-and-learn programs; champion innovation in media tactics, formats, and creative
• Deliver leads to website and call centers; optimize user experience and conversion funnels
• Implement tracking and analytics; monitor and optimize campaigns based on KPIs (ROAS, CTR, CPC, conversion rate, calls)
• Provide regular, data-driven reports to stakeholders and manage budgeting and forecasting monthly
• Manage direct report(s); mentor, set objectives, and foster collaborative environment
• Partner with Creative, CRM, and Analytics teams; own agency and vendor relationships; negotiate contracts and scopes
• Report to Chief Marketing Officer

Senior Manager, Paid Media

Financial Planning and Analysis

• Directs and supervises the reporting (internal and external) and technical accounting functions at Azamara.
• Leads preparation of internal and external reporting, corporate policies, and analysis of technical accounting matters.
• Manages preparation of quarterly and annual financial statements per bond agreements and statutory filings.
• Oversees preparation of board reports, interim management reports, and earnings releases.
• Directs preparation of debt covenant compliance certificates.
• Oversees design and operation of internal controls over financial reporting to ensure accuracy of financial information.
• Manages and leads communications with external auditors.
• Serves as accounting lead on significant or unusual transactions and GAAP interpretations, working with Treasury, Tax, Legal, FP&A, etc.
• Serves as accounting lead on implementation of new GAAP standards, including research, implementation planning, auditor discussions, and control impact considerations.
• Teaches and instructs the team regarding new GAAP considerations and industry regulations.
• Assists with implementation and establishment of a ships controller role, including establishing internal controls shipboard.
• Leads selection, design and implementation of a reporting tool and performs preliminary review of internal reporting requirements and documents.

Senior Treasury Manager

Cruise Sales Agent

Contact Center Supervisor

Junior Graphic Designer, International

Contact Center Concierge

Junior Graphic Designer

Personal Consultant

Cruise Sales Agent

Infrastructure Engineer

Fuel Procurement and Purchase Manager

Senior Manager, Paid Media

Technical Accounting and Financial Reporting Manager