Azamara Cruises

Chief Sales Officer

Azamara Cruises

full-time

Posted on:

Location Type: Office

Location: Miami • Florida • United States

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Job Level

Lead

About the role

  • Set and execute Azamara’s global sales strategy to drive profitable growth across key source markets.
  • Translate corporate strategy into clear commercial priorities, targets, and execution plans.
  • Partner with the Chief Sales Officer, International to co-create the global commercial strategy, align go-to-market priorities, and establish a shared operating cadence for performance management and decision-making.
  • Lead annual planning cycles, including revenue forecasting, sales incentives, and investment decisions, in partnership with Finance and Revenue Management.
  • Provide executive oversight and strategic direction for Azamara’s Global Contact Center.
  • Align Consumer Sales goals, KPIs, and incentives with enterprise revenue and brand objectives.
  • Lead strategy and direction for trade, consortia, and strategic account relationships.
  • Partner with Marketing on customer acquisition, loyalty, CRM, and campaign effectiveness.
  • Build and sustain high-performing leadership teams with clear expectations and accountability.
  • Accountability for delivering revenue and profitability targets aligned to approved operating plans.

Requirements

  • Bachelor’s degree required; advanced degree preferred.
  • 15+ years of progressive leadership experience in sales, revenue, or commercial roles.
  • Experience in travel, hospitality, luxury consumer services, or complex service businesses strongly preferred.
  • Proven ability to lead multi-channel, customer-facing organizations through senior leaders.
  • Strong commercial and financial acumen
  • Executive-level communication and influencing skills
  • Strategic planning paired with operational execution discipline
  • Senior-level understanding of contact center and customer service operations
  • Ability to lead through ambiguity and organizational change
  • Commitment to developing leaders and building accountable teams
  • Strong data-driven decision-making skills and comfort with modern CRM and sales technologies.
Benefits
  • Health insurance
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales strategyrevenue forecastingcommercial strategycustomer acquisitionKPI alignmentfinancial acumenstrategic planningoperational executiondata-driven decision-makingCRM technologies
Soft Skills
leadershipexecutive communicationinfluencing skillsaccountabilityteam developmentadaptabilitystrategic thinkingperformance managementorganizational change managementcollaboration
Certifications
Bachelor’s degreeadvanced degree