Manager, Entertainment Operations – Enrichment
Azamara Cruises
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • United States
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About the role
- Responsible for the execution and management of fleet-wide enrichment, entertainment and destination programming.
- Supports the day-to-day operations of the Entertainment department.
- Focuses on planning, coordination and delivery of activities, events and enrichment programming across the fleet.
- Collaborates with shipboard and shoreside teams to ensure programming is well-structured and delivered to a high standard.
- Acts as the central coordination point between shipboard teams and shoreside departments for enrichment, activities and entertainment programming.
- Prepares and distributes pre-cruise briefings.
- Oversees ordering of equipment, supplies and program materials.
- Monitors EOVs, guest feedback and operational reporting to identify trends and drive continuous improvement in program delivery and guest engagement.
Requirements
- Minimum of three years’ experience in Cruise Line Entertainment operations.
- Proven experience managing programming, talent coordination and operational delivery within a cruise or entertainment environment.
- Shipboard experience preferred.
- Excellent organizational, time management, and data entry skills.
- Proficient in Microsoft Office Suite, AirTable, and other scheduling/booking platforms.
- Strong written and verbal communication skills with ability to work cross-functionally.
- Strong understanding of onboard programming, activities and guest experience delivery.
- Experience working with shipboard teams and external talent/agencies.
- Strong organizational and stakeholder management skills.
- Experience in cost control, vendor coordination, and inventory oversight.
- Ability to work independently with a high level of proactiveness.
- Ability to travel internationally when required.
Benefits
- All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
programming managementtalent coordinationoperational deliverycost controlvendor coordinationinventory oversightdata entryonboard programmingguest experience delivery
Soft Skills
organizational skillstime managementwritten communicationverbal communicationcross-functional collaborationstakeholder managementproactiveness