aytm

Customer Success Manager

• Deliver issue resolution for customers via email, chat and phone, in a dynamic fast-turnaround environment.
• Identify, trouble-shoot and escalate any tool/platform-related technical issues to internal stakeholders
• Provide customers with technical guidance on aytm’s platform in partnership with Customer Success.
• Conduct pre launch checks of client programmed surveys and assist with technical survey edits/ optimization.
• Review and set-up basic survey logic for customers and train on advanced logic and techniques.
• Launch and execute fieldwork in partnership with the panel operations team.
• Assist clients with post-field services, including data cuts and filters within the platform’s reporting functionality.
• Perform platform related administrative tasks, organize materials, and navigate customer-related filing systems.
• Perform independently and collaborate as a part of a team in a remote, virtual, and entrepreneurial setting.

Senior Customer Engagement Specialist

Accounting Manager

• Lead the day-to-day accounting operations including GL management, A/R, A/P, and monthly close processes
• Own and execute the revenue recognition process (ASC 606 compliance), working cross-functionally with Sales and Operations teams
• Manage commission calculations and reporting, ensuring accuracy and timeliness
• Prepare and review monthly financial statements, journal entries, and account reconciliations
• Maintain and improve internal controls, accounting policies, and procedures
• Collaborate with external auditors and support year-end audit activities
• Oversee system integrations and data flows between QuickBooks, Salesforce, and Maxio
• Provide mentorship, direction, and performance management for the core accounting team
• Support budgeting, forecasting, and other strategic finance initiatives

• Provide customers with technical guidance on aytm’s platform in partnership with Customer Success/ Account Management teams.
• Identify, trouble-shoot and escalate any tool/platform-related technical issues and find solutions in partnership with internal teams to drive engagements forward.
• Lead and participate in client conversations related to survey execution and support.
• Provide consultative platform expertise on surveys and execution by leveraging an in-depth understanding of previous customer work.
• Conduct pre launch checks of client programmed surveys and assist with technical survey edits/optimization.
• Review and set-up basic survey logic for customers and train on advanced logic and techniques.
• Continue to grow and develop training competencies.
• Launch and execute fieldwork in partnership with the panel operations team.
• Assist clients with post-field services, including data cuts and filters within the platform’s reporting functionality.
• Perform platform related administrative tasks, organize materials, and navigate customer-related filing systems.
• Perform independently and collaborate as a part of a team in a remote, virtual, and entrepreneurial setting.

• Gather relevant intake information and develop project proposals, in collaboration with Solution Strategy and Customer Success.
• Provide consultative account expertise on project bids by leveraging an in-depth understanding of previous customer work.
• Capture, input, and update project and pipeline related records in Salesforce and ensure accuracy, completeness, and consistency of all information prior to internal submission and generation of proposals.
• Oversee the kick-off and eventual handoff of projects to Research Services and Customer Engagement teams.
• Facilitate scope changes, escalations and executional bottlenecks for active projects by partnering seamlessly with Customer Engagement and Research Services.
• Provide front of the line support to fielding requests and questions on active projects.
• Monitor subscriptions and prefund balances for assigned accounts.
• Support the New Business Sales team on Pilots and Account setup.
• Seamlessly manage any assigned implementation (SSO, Dashboards) for new accounts.
• Perform platform related administrative tasks, organize materials, and navigate client-related filing systems.
• Assist Customer Success in managing usage/consumption and usage velocity metrics.
• Thrive in a remote, entrepreneurial environment — demonstrating initiative, adaptability, and clear communication across distributed teams.

Customer Engagement Manager

System Administrator

• Provide day-to-day technical support for users of Mac and Windows operating systems.
• Administer and monitor company-wide applications, including Google Workspace, Microsoft 365, Slack, Zoom, and Asana.
• Manage user provisioning, permissions, and access controls across enterprise platforms.
• Oversee setup, deployment, and maintenance of company devices and remote workstations.
• Assist with onboarding/offboarding processes, ensuring systems and access are properly configured.
• Support IT documentation, SOPs, and inventory management of company assets.
• Partner with internal teams to ensure compliance with security policies and data protection standards.
• Participate in IT projects such as new system rollouts, integrations, and tool improvements.
• Contribute to process automation initiatives to improve efficiency and reduce manual tasks.

IT Systems Administrator

Account Executive

• New Business Development & Hunting: Identify and target potential enterprise clients, focusing on pre-opportunity hunting and developing strategies to penetrate key targets and expand our market presence. This includes Account Planning & Stakeholder engagement.
• You actively use social media, email, phones and live events to engage and develop contacts.
• Full Sales Cycle Management: Lead the sales cycle from initial outreach to closing deals, ensuring a thorough understanding of client needs and delivering tailored solutions. This includes: qualification using a MEDDPICC framework to conduct world-class discovery from research prior to first contract through to contract signature
• Solution Demonstration: Effectively demo our insights platform using information collected during discovery to tailor the demo solution for each prospect and persona, and effectively articulate its value proposition to prospective clients.
• Commercial Negotiation : prepare compelling proposals that address the decision criteria of your stakeholders, negotiate contracts, overcome obstacles and drive deals through the sales cycle.
• CRM Management: You use your Salesforce CRM as a sales asset, ensuring are tracked every opportunity across the entire cycle. All deal data in the Salesforce is updated at all times with clear history and next steps. You are particularly focused on setting realistic close dates, deal stage, amounts and likelihood to win. You are expert at providing accurate sales forecasts and reports to management, tracking progress against goals and identifying areas for improvement.

Senior Customer Engagement Specialist

Accounting Manager

Senior Customer Engagement Specialist

Customer Engagement Manager

IT Systems Administrator

Senior Account Executive – Enterprise Sales