aytm

Account Manager

• Partner with market research clients to build relationships and win their business
• Counsel clients to help achieve their objectives and build their loyalty
• Engage in consultive sales experience working with a seasoned team at aytm
• Deliver on aytm’s promise that market research can be done better, faster, and less expensive
• Lead the sales cycle from initial outreach to closing deals
• Work collaboratively with marketing, product development, solution strategy, and customer success teams
• Translate client requests into appropriate research methodologies and plans
• Contribute to a culture of openness, friendliness, and respect at aytm

International Account Manager, Sales - Quant Market Research SaaS

Operations

• Manage the handoff of surveys from Customer Teams (Research Services and Engagement) to Panel Operations by validating pre launch readiness on all full-service and assisted DIY studies such as targeting, quotas, survey completion timeline, logic setup, and any other applicable fielding requirements.
• Coordinate any updates or clarifications with Customer Teams to ensure Panel Operations receives complete, accurate, and actionable study specifications prior to survey launches
• Prepare full‑service and assisted DIY studies for fielding by updating the required CRM database fields with launch details and posting the study for launch with applicable information requested by the Panel Operations team
• Partner closely with the Panel Operations team throughout the fielding lifecycle by providing them with inputs on launch timing, fieldwork progress coordination, data check coordination, and any other adjustments/requirements approved by Customer Teams
• Partner closely with internal project team stakeholders throughout the fielding lifecycle by providing all internal stakeholders with fielding updates and proactively flagging any data concern issues, quota fallout concerns, IR concerns impacting project delivery timeline for immediate alignment and resolution
• Support ongoing research quality assurance process (separate from Panel Operations’ QA processes) by monitoring for issues related to quota fallout, reviewing open end responses for quality and contextual relevance and by reinforcing aytm’s data quality standards and customer teams’ performance standards throughout the study lifecycle
• Collaborate with project team and Panel Operations team during live fieldwork , serve as the escalation and problem solving contact between Panel Operations and Customer Teams when fieldwork related issues arise, ensuring clear communication, rapid triage, and alignment across stakeholders to keep studies on track

Research Operations Specialist

People Operations

• Lead the design and execution of people programs that support organizational growth, engagement, and performance.
• Partner with executive leadership to identify workforce needs, talent strategies, and organizational development priorities.
• Develop scalable onboarding, performance management, leadership enablement, and career development frameworks.
• Ensure people initiatives align with business priorities, company values, and long-term organizational sustainability.
• Support organizational design initiatives including role clarity, leveling frameworks, and workforce planning.
• Establish programs and feedback mechanisms that strengthen employee engagement, retention, and workplace effectiveness.
• Serve as a trusted and objective resource for employees and managers in navigating workplace challenges and development opportunities.
• Create and maintain clear expectations and frameworks around communication, conduct, and team collaboration.
• Measure and improve employee experience through engagement surveys, retention analysis, and workforce insights.
• Maintain accountability for HR compliance across all regions where aytm operates.
• Partner with Legal, Compliance, and Security teams to ensure People programs align with regulatory requirements, internal policy frameworks, and certification obligations.
• Oversee policy development, training, documentation, and enforcement.
• Ensure People processes support audit readiness and risk mitigation efforts.
• Maintain neutrality, confidentiality, and ethical standards in all People-related matters.
• Own and continuously improve HRIS, ATS, performance management, and People analytics platforms.
• Drive adoption of scalable systems, automation opportunities, and operational workflows that improve efficiency and data accuracy.
• Oversee benefits administration, compensation program support, and open enrollment processes.
• Develop and maintain People Operations documentation, training materials, and execution standards.
• Partner with leadership to design recruiting strategies aligned with growth and hiring quality.
• Oversee workforce planning, hiring pipeline forecasting, and recruiting process optimization.
• Support compensation frameworks, leveling architecture, and career growth pathways.
• Lead and develop the People Operations team through coaching, accountability frameworks, and professional development programs.
• Establish execution standards, documentation rigor, and program scalability across the People function.
• Partner cross-functionally to ensure alignment between People initiatives and operational execution.
• Establish workforce metrics and dashboards that provide visibility into engagement, retention, hiring effectiveness, and organizational health.
• Translate workforce insights into executive-ready reporting that supports strategic decision making.
• Support leadership planning cycles, retrospectives, and business reviews with data-driven People insights.

Senior Director of People Operations

Sales

• Collaborate and strategize with New Business and Account Management on responses to large, complex, and/or strategically important RFPs and pitches; showcase example surveys and deliverable samples or mockups to bring proposed solutions to life, including the building or coordinating of samples as needed.
• Support the Sales organization with a goal of helping them to hit and exceed revenue goals.
• Identify opportunities to improve client outcomes by incorporating other aytm products and/or services to achieve client objectives.
• Maintain strong understanding and awareness of aytm’s product, service, and partnership offerings in order to propose comprehensive solutions that win new business and are mutually beneficial to aytm and our clients.
• Serve as a wayfinder for prospective client requests, leveraging Product, Service, and existing partnerships to propose optimal solutions.
• Serve as a connector between Sales and Product, Operations, & Customer teams to develop customized subscriptions for Enterprise clients and engage in other strategic planning that will maximize platform stickiness.
• Share prospective customer feature and platform requirements/requests to Product team; serve as the Voice of the Customer to help shape aytm’s product and service roadmaps.
• Serve as research and platform subject matter expert for Sales teams, including New Business and Account Management; support training of Sales team on new product and service offerings to facilitate their understanding of how the offerings work, common use cases for such offerings, and provide a POV on how to position them to different prospective client types.
• Work closely with Product Strategy and Marketing teams to develop and maintain awareness and understanding of the competitive landscape; have a strong understanding of aytm’s position in the market, including points of parity and differentiation with other online survey platforms and providers.
• Cultivate awareness of industry trends and developments, identifying strategic partnership opportunities that will allow aytm to develop mutually beneficial deals and offer novel solutions to our clients.

Senior Solution Strategist, Pre-Sales

Director

• Develop strong, consultative relationships with existing customers to discover where our solutions deliver additional value.
• Proactively explore new use cases that align with customer goals and collaborate with internal and customer stakeholders to create thoughtful account plans.
• Use account mapping and stakeholder insight to engage influencers, champions, and decision-makers in a respectful, partnership-focused way.
• Employ a mix of email, phone, social media, and events to maintain regular, value-driven contact.
• Own the end-to-end subscription renewal process, driving a structured 12-month renewal cadence that balances consistent engagement with respect for customer preferences.
• Maintain monthly touchpoints and lead quarterly business reviews to assess changing requirements and identify appropriate subscription adjustments.
• Conduct strategic discovery to design renewal packages aligned to customers’ future goals.
• Coordinate timelines, obtain necessary approvals, manage contractual paperwork, and shepherd renewals to timely, customer-aligned closure.
• Own the full sales cycle from initial outreach to closed revenue while maintaining a consultative, customer-first approach.
• Use MEDDPICC to perform rigorous qualification and prepare for world-class discovery informed by research before first contract.
• Capture stakeholder needs, decision criteria, and success metrics to shape the opportunity.
• Design and deliver tailored demos that reflect discovery insights and the needs of specific personas.
• Prepare clear, compelling proposals aligned to stakeholder decision criteria.
• Navigate negotiations, resolve obstacles, manage contract details, and drive the opportunity to a mutually beneficial close.
• Use Salesforce as a strategic sales asset to maintain accurate, up-to-date opportunity records across the entire lifecycle.
• Treat CRM stewardship as a value-driving responsibility that improves forecasting accuracy, team alignment, and customer experience.

Enterprise Accounts Director

Research Analyst

• Program and build surveys on aytm’s proprietary platform for both ADIY and Full Service projects.
• Translate client questionnaires and research objectives into effective surveys.
• Translate client data deliverable requirements (e.g., tables, simulators, specs) into clear documentation for Data teams, and QA outputs to ensure accuracy and alignment with client expectations.
• Review survey instruments for clarity, logic, grammar, structure, and best practices, recommending improvements that strengthen data quality and respondent engagement.
• Execute thorough end-to-end QA on programmed surveys.
• Identify, troubleshoot, and escalate survey tool/platform-related technical issues, partnering with internal teams to resolve efficiently.
• Launch and manage fieldwork for market research studies in partnership with Panel Operations.
• Monitor fieldwork performance, quotas, incidence, LOI, and respondent quality metrics.
• Provide timely updates to stakeholders on progress and risks, adjusting execution as needed to meet project goals.
• Partner with Research Managers and internal stakeholders to ensure surveys align with research objectives and client expectations.
• Provide executional support for moderate-to-complex studies while maintaining ownership of technical survey implementation.
• Build charts, tables, and reporting deliverables with a strong focus on accuracy.
• Ensure reporting outputs meet internal QA standards and client expectations.
• Maintain organized project documentation and programming assets.
• Complete project closing tasks including final checks and cost analysis support.
• Contribute to continuous improvement by sharing programming learnings, best practices, and workflow enhancements.
• Work independently and collaboratively within a remote, entrepreneurial environment.

International Account Manager, Sales - Quant Market Research SaaS

Research Operations Specialist

Senior Director of People Operations

Senior Solution Strategist, Pre-Sales

Enterprise Accounts Director

Senior Research Analyst