Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives
Develop and maintain client relationships to ultimately drive revenue growth
Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
Cultivate customer relationships and ensure effective service delivery to accounts
Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
Work with and bring in experts/specialists where required
Oversee and know all account activities for your book of business
Own account relationship and drive overall customer satisfaction for assigned accounts
Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
May provide customer product training as necessary
Accountable for individual expense budget management

Requirements

Minimum of 5 years of demonstrated successful customer facing Software (SaaS / Cloud) Sales Experience
Minimum of 3 years’ experience managing a book of business of Major Accounts
Solution or consultative sales experience working within complex sales processes
Data management experience using Salesforce (preferred) or similar CRM
Strong understanding of Cloud and SaaS
Able to travel 70% + (3-4 days a week on the road) including overnight travel
Able to clearly and directly articulate complex solution offerings across technical and non-technical audiences
Startup experience & some vertical experience
Law Enforcement / Public Safety experience
Team Player: collaborate with various team members regularly
Ready to own & drive the territory

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSCloudcustomer facing salesconsultative salesdata managementSalesforceaccount strategyforecastingcustomer product trainingbudget management

Soft Skills

customer satisfactionrelationship managementcollaborationarticulationteam playercommunicationstrategic thinkingproblem solvingadaptabilityinitiative